Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
He was great!
Polite and professional. My dryer is working beautifully! Thank you!!!
Christine H,
Lafayette, COExcellent service
He was very knowledgeable. He was careful and left the work area neat and clean.
Mary C,
Westerville, OHRefrigerator
Omar was very knowledgeable and courteous during our service calls.
Brent C,
Ave Maria, FLBest tech around,
He was out Saturday morning and fixed my machine quickly. Had another tech come to my house 3 times and he kept saying no one was home. He came in my house for all 3 appointments. I love this last tech Robert. Very friendly. I now need to re new my warranty, but don't know where to go. AI is 🙁. Wish I could talk to someone alive!!!! Robert is the best tech I have ever had with sears! Does someone have a real number to call for a warranty?
Ralph R,
Stanton, CARefrigerator diagnosis
Daryl was professional, knowledgable and courteous. Thanks for your expertise
Priscilla C,
Mechanicsville, VADishwasher fixed
The top rack broke, we called our home warranty and they quickly dispatched a Sears repairman who came out in a day or two, assessed the problem, ordered parts, returned as soon as the parts arrived which was a couple of days and fixed the problem. Very efficient and pleasant experience.
George K,
Prescott Valley, AZFixed my whirlpool washer.
Your service guy was great. He explained the problem to me where I can understand it. The service was quick and fast. and the price was very reasonable. I'm gonna just love Sears home warranty service.
Patricia H,
Detroit, MIRaymond is a very professional tech/repair man.
Raymond is a great communicator about diagnosing process and what the codes revealed. He is friendly and patient about any questions I had. He is responsible and a dedicated employee and even gave me some tips with regards to doing laundry. I am very pleased with his time and was quite pleased with his service. Thank you Raymond.
Tammy C,
Leslie, ARReplaced my ice maker.
He came in introduced himself, engaged in some conversation while doing his job. He cleaned up and bid me good night.
Beverly B,
Goose Creek, SCFinally, after 6 months, my washer is working.
This issue was first reported to American Home Shield on 7/3/25. They finally got Sears involved and that took 3 more months. The AI chat system is woefully inadequate. You need some live operators. Chat bots can not answer follow-up questions. A live person could entertain 3 or more related in a logical sequence. The chat bot simply knows how to take you back to the beginning of the entire process with your inquiries remaining unanswered. The frustration mounts and what really be taken care of in a week or two at most ends up taking 6 months. That is totally unacceptable. I was so perturbed by this entire fiasco that I ended up cancelling my service. My wife and I had already started researching new washers to replace this broken (malfunctioning) one. After this experience, I would not recommend American Home Shield to anyone.
Anthony B,
Fort Lauderdale, FL