Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Mills
He was great and very helpful. Also timely and polite.
Rodney M,
Festus, MOGreat service sears
Great customer service very polite and knowledgeable arrived at a appropriate time
Toy T,
Lewis Center, OH5 star
He was very knowledgeable. He knew what he was doing. He explained everything to me so I could understand it. He was very helpful. Thank you for having good service people servicing sears
Liz C,
Pittsburgh, PAIce maker repair
George was on time, called ahead and was efficient in the repair.
Johnellen J,
Deltona, FLMark Arrington
Terry was very professional. He quickly identified and resolved the problem with our dryer.
Markdavette A,
Bear, DEGreat repair job
Very thorough and provided great explanations of the problem with the washer
Pumpkin L,
Sparta, NJWasher
He was great very knowledgeable he explained everything to me great job.
Jerry G,
Columbus, GAWashing machine service
Service from Hung was great. The virtual assistant not so much. It asked for a description of the problem multiple times and also asked for appointment confirmation multiple times. My appointment time was from 12-5pm. The estimated time of arrival was close to 8 pm. The virtual assistant said I had to wait and could not reschedule. When no one showed up at 8 pm, the virtual assistant rescheduled to the next day between 8-12pm. No such rescheduling happened and I was sent a link to reschedule myself. The next appointment, 5 days later, went fine. Other companies have a tracking feature that shows you when the service technician will arrive and an approximate location. With Sears, tracking showed him a state over at Reno, Nevada. Would be a good idea to have a human option for customer service which would not have made me wait for a service that was never going to happen, so late in the evening. Had to cancel my plans for a no-show. All in all service was good but logistics handling was very inefficient and disruptive to my plans.
Xiao C,
Fremont, CAFast, Accurate, and Incredibly Friendly
Conrad was a joy to have in my home and fixed the appliance quickly and cleanly. I'd be very happy to have him back the next time an appliance needs service!
Matt T,
Vallejo, CAJob Completed in No Time
From the time I created my service request and was partnered with Sears the communication was very clear and accurate. My technician arrived timely and the service request was completed very quickly, in fact it was completed within minutes
Laconna H,
Trenton, NJ