Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.2K
Average Rating
4.8/5
Fixed my whirlpool washer.
Your service guy was great. He explained the problem to me where I can understand it. The service was quick and fast. and the price was very reasonable. I'm gonna just love Sears home warranty service.
Patricia H,
Detroit, MIRaymond is a very professional tech/repair man.
Raymond is a great communicator about diagnosing process and what the codes revealed. He is friendly and patient about any questions I had. He is responsible and a dedicated employee and even gave me some tips with regards to doing laundry. I am very pleased with his time and was quite pleased with his service. Thank you Raymond.
Tammy C,
Leslie, ARReplaced my ice maker.
He came in introduced himself, engaged in some conversation while doing his job. He cleaned up and bid me good night.
Beverly B,
Goose Creek, SCFinally, after 6 months, my washer is working.
This issue was first reported to American Home Shield on 7/3/25. They finally got Sears involved and that took 3 more months. The AI chat system is woefully inadequate. You need some live operators. Chat bots can not answer follow-up questions. A live person could entertain 3 or more related in a logical sequence. The chat bot simply knows how to take you back to the beginning of the entire process with your inquiries remaining unanswered. The frustration mounts and what really be taken care of in a week or two at most ends up taking 6 months. That is totally unacceptable. I was so perturbed by this entire fiasco that I ended up cancelling my service. My wife and I had already started researching new washers to replace this broken (malfunctioning) one. After this experience, I would not recommend American Home Shield to anyone.
Anthony B,
Fort Lauderdale, FLService 1-9-2026
Joe was absolutely knowledgeable , great personality and a worker.Appreciated him and his experience.
John T,
Toledo, OHRepair man
Clean, excellent service. Always explained what he was doing. Wanted to make sure things were working correctly
Valera C,
Maryville, MODavid's Service
David did a great job, he was very professional and extremely helpful in fixing the problem and explaining what the problem was.
Perry C,
Niantic, CTWashing machine service
Excellent customer service explained everything to us weren't great with us and helped us understand every part of the process
Johan H,
Borger, TXWashing machine repair
Quickly identified problem, went right to work, had replacement parts with him. Brad delivered all I could ask!! Thanks.
Ken I,
Port Saint Lucie, FLQuick and efficient
He was friendly and competent and did quick and thorough job
Rebecca E,
Tulare, CA