Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.2K
Average Rating
4.8/5
Mark Arrington
Terry was very professional. He quickly identified and resolved the problem with our dryer.
Markdavette A,
Bear, DEGreat repair job
Very thorough and provided great explanations of the problem with the washer
Pumpkin L,
Sparta, NJWasher
He was great very knowledgeable he explained everything to me great job.
Jerry G,
Columbus, GAWashing machine service
Service from Hung was great. The virtual assistant not so much. It asked for a description of the problem multiple times and also asked for appointment confirmation multiple times. My appointment time was from 12-5pm. The estimated time of arrival was close to 8 pm. The virtual assistant said I had to wait and could not reschedule. When no one showed up at 8 pm, the virtual assistant rescheduled to the next day between 8-12pm. No such rescheduling happened and I was sent a link to reschedule myself. The next appointment, 5 days later, went fine. Other companies have a tracking feature that shows you when the service technician will arrive and an approximate location. With Sears, tracking showed him a state over at Reno, Nevada. Would be a good idea to have a human option for customer service which would not have made me wait for a service that was never going to happen, so late in the evening. Had to cancel my plans for a no-show. All in all service was good but logistics handling was very inefficient and disruptive to my plans.
Xiao C,
Fremont, CAFast, Accurate, and Incredibly Friendly
Conrad was a joy to have in my home and fixed the appliance quickly and cleanly. I'd be very happy to have him back the next time an appliance needs service!
Matt T,
Vallejo, CAJob Completed in No Time
From the time I created my service request and was partnered with Sears the communication was very clear and accurate. My technician arrived timely and the service request was completed very quickly, in fact it was completed within minutes
Laconna H,
Trenton, NJProfessional service
Bradley arrived on time and completed our repair super quickly since he had the parts with him. He was very friendly and professional. Will definitely use Sears Home Services again.
Sara C,
Rockport, INService provided by Tim
Tim was quick and very courteous. He did his job in a very timely manner and was very respectful. We are well pleased with the repair service provided by him.
Gerri M,
Portageville, MOWasher Repair
Letwan was very helpful in diagnosing our washer issue and letting us know what was wrong and what caused it. Thank you!
Kyle S,
Crown Point, INGreat tech
Artez was very professional knowledgeable and has great customer service skills.
John E,
Hudson, FL