Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Great service by Charles.
On time arrival. Fixed my old washing machine after careful diagnosis and explained everything.
Ruth B,
Lathrup Village, MIWasher
My service technician Nicholas was great! He is always professional and kind. That's why he gets the 5 star rating! My problem is with your customer service and my appointments being canceled! Both times I'm sitting home waiting for someone to show and both times I've received texts in the middle of the day saying they won't be able to come! 2 times in a row they canceled my appointments and rescheduled me the following week. I've been without my washer for a month now. When you call for an appointment there is NO ONE that can get in touch with to find out WHY they couldn't put me in for an earlier time. I worked for the Sears Service Center in Fairfield for years and we would NEVER TREAT OUR CUSTOMERS THE WAY THEY DO NOW! It is unacceptable! And I have a service contract that I pay for every month! I should be reimbursed for at least 1 month of my contract. This company has gone down the tubes and I will no longer call Sears for anything. You need to change your business model and start to consider the customer who keeps money coming into the Executives pockets! This was just a shame act on this company's part.
Judith C,
Livingston, NJWasher repair
I had a very good experience, He was helpful and explained everything to Me. I wish all of my experiences were like this. Thank you for asking.
Martin G,
Fairmont, WVFantastic service
McLeod was very kind. He was patient with my dog, and efficient with the diagnosis of our washer. Great experience.
Laura S,
Sodus, NYRepair
Did a good job and he was very pleasant
Barbara L,
Los Angeles, CAExcellent service
He took the time to explain the problem to me and to explain the features of the washer and dryer. The were in the house I bought and there were no manuals.
Gretchen G,
Logan, OHGreat service
Tyler was great, service was quick and friendly
Don B,
Shelton, WAService
Phuoc was helpful and knowledgeable. He made the repair in very little time. He also gave me some good ideas regarding washing more effectively.
Cindy C,
West Des Moines, IAWasher
Nice job of explaining our options concerning our washer and dryer.
James S,
Woodridge, ILGreat service
Very professional, did what he need to do .
Lona Z,
Beech Bluff, TN