Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.7/5
Good service
Very knowledgeable
Theron P,
Woodstock, MDWashing machine repair
Did a good job. Everything works good. No more unbalance codes
Arlene W,
Josephine, TX.
It took 6 schedule visits before you guys finally made it here I was a bit disappointed that you guys kept rescheduling
Jim B,
Grand Junction, MIIs anybody there?
The AI program to schedule service exclusively with no option to speak to a human being; shortage of service technicians and over promising service is awful. Apparently, the profit motive and risk of losing customers outweighs the decision to not hire personnel to talk to potential customers. Once Bruce arrived, the 3d attempt for Sears to schedule someone because of "due to unforeseen circumstances, we cannot keep your service appointment today" notices sent after previous notices of delayed arrivals…., he seemed to competently diagnose appliance problem, although he did not send me photos taken to support explanation; still waiting for them. Since I never received texts or phone calls from Bruce regarding status of his arrival, I am unable to ask him to send me photos. The Sears trademark and reputation are suffering with the poor quality of these service operations.
Laura B,
Bay Saint Louis, MSPeter & Ray were great
But, your text site needs to be clearer. I waited at home for a technician to come on the 13th, and it wasn't until 5pm when I called to find out why he hadn't arrived, that I found out the appointment had been canceled.
Valley P,
La Mesa, CARating service
He was very nice,prompt and very informative. I would recommend him to others.
Deborah E,
Nashville, TNGood
Good servirce the test went well because is wirking very well
Lilian H,
Los Angeles, CAgreat service
Keith was great. Very thorough and explained things well. Happy customer.
Brenda B,
Tulsa, OKGreat help
Guoxiong .. was great help in finding my washing machine issue and best was to resolve it. Thank you!
Paul,
Braintree, MAEfficient and knowledgable
Scott was here when he said he would be. Explained all options, warranty and what caused the problem. Very curtious and professional.
Patricia H,
Levelland, TX