Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.7/5
Washer repair
Very happy with Jeffery, we've had him before and he's always professional and thorough.
Bethany S,
Lafayette, INGreat technician!
Darryl arrived promptly, I was notified when he was on his way, and he was very polite & professional. I would highly recommend Sears Home Services.
Lorrie F,
Doswell, VAWasher and Dryer
Excellent communication and prompt service. Eli was excellent. Will recommend again.
Kimberly M,
Rex, GAJune 17, '25 service
Thankfully, Eddie ph'd to let me know he was on his way today. However, he arrived without the 5 parts that were ordered in Feb. & are already in the warehouse. Eddie said the parts were NOT in his bin. He understands I have had 5 "NO SHOWS" since Feb. 2025 after I rec'd emails that my appointments were confirmed. He set my next appointment for Jul 14, 2025 which I hope Eddie arrives with the needed 5 parts. There has been little communication from Sears about my washer which has NOT been functioning properly since Feb. 2025. I am disappointed that "AI's" communication has NOT been dependable when I phoned MANY times. My SEARS Master Protection Agreement covers until 9/30/20, yet it has taken over 6 months to get quality services for my broken washer!
Betty M,
Aiea, HIKenmore Washing Machine Repair
Thank you to Manuel and Sears for being prompt, courteous, professional and for repairing my Kenmore Washing Machine. Great job!
Diane G,
Alhambra, CAKnowledgeable Service
Shane W called mid day to let me know around what time he'd be arriving. He knew what was wrong with the appliance just by looking at it. Many thanks!!
Terry S,
Forest City, PAGreat Technician, unacceptable scheduling process
Mario was great and was knowledgeable, very professional and friendly. However, a part was ordered and when it was received, I called to schedule the installation. then within a few hours I got a note that the part was delayed and Sears had rescheduled the appointment. I called and informed the call center that I had the part and needed them to reinstate my scheduled appointment. Ultimately this happened twice more on Friday, on Saturday, on Sunday. Then on Monday at 0700 the appt, was still good at 07:45 the system rescheduled again, I called and they added an appt for Monday afternoon. I waited all day for the repair and then at 5:26 PM I received a text that the repairman was on the way, then 10 minutes later I received another text to tell me the repairman was not able to arrive at my home today. The system rescheduled for today and Mario showed up. The call center and your information system is lacking they kept telling me your system showed I did not have the part, when in fact the UPS tracking number on your site showed the part received on Friday. The system kept canceling my appt as it did not interface with the tracking information. Ultimately, I had to place more than a dozen calls to get the return visit rescheduled and my appt was canceled without any coordination. Bottom line is your scheduling and information system need a major rework and you really need a call center with live people vice the AI scheduling.
Jeffrey R,
Fort Worth, TXService person.
Very knowledgeable with a wonderful personality. Performed the job and tested all the cycles. Happy he was here.
Dennis M,
Elgin, ILSmart & knowledgeable tech!
From the start, Tony knew what questions to ask and diagnosed the issue quickly . He explained next steps and we were able to make a decision quickly.
Nell L,
San Diego, CAJohn was great
John was pleasant and professional to work with. I appreciate his helpfulness.
Anne H,
Parkville, MD