Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Service Technician John
John was great but the communication between the warranty company and sears home repair and John was horrible I explicitly asked for my visit to be at the end of the 8 hour window to accommodate my work schedule. I was assured from the warranty company that my request was noted and passed on to Sears Home Service. The first visit was in the middle of the day , I missed the Technician communication with Sears Home Service consist of text messages with Bots And AI Karen , no human contact I managed to cancel and reschedule for the next day again stressing the end of the 8 hour window to accommodate my work schedule the Technician was dispatched first thing in the morning I was the first stop . I cancelled and rescheduled for the next day again expressing for service at the end of the 8 hour window to accommodate my work schedule got confirmation. Explained the symptoms to a AI bot and got confirmation of service call 7/24 then got a text message stating that according to the symptoms I explained Sears had to reschedule for 7/25 because they needed to get the part needed to complete repair. Again I explicitly requested service at the end of the 8 hour window through a AI Karen got a text confirmation that the visit would be between 3-5 7/25 …. 7/24 I got a call from John around 12 pm that he was on his way. Highly frustrated at this point I left work early to meet John.. I could sense his frustration with the situation as well he thanked me for leaving work because it helped him out . All of this occurred in a 3 day period entirely too long and very unnecessary. Communication needs to be improved between the three entities This was a horrible experience for me and at this point I would not recommend anyone to Sears Home Services
Joel B,
Gwynn Oak, MDVery professional
He was very professional and polite. Explained each diagnostic that he was doing and why. He's an asset to your team
Travis R,
Ranger, TXGreat service
Great job! You got us back up and running! Very respectful young man who took his time and completed the task assigned to him and yes he got the job done.
Gloria I,
Jefferson, TXJestavian was very helpful.
Let me begin by saying that I was not impressed with the Sears repair service scheduling system at all. I had to schedule the same service appointment three separate times and set aside three whole days (getting completely stood up twice) before they actually got someone out here. However, once he arrived, Jestavian was wonderful. He called ahead and touched base with me about his ETA, he was on time, and he was extremely helpful. In the end, it turned out that the repair needed for my washer would be more expensive than buying a new washing machine, but he helped me identify the problem, understand all my options, and come up with a solution that worked for me. I really appreciated his professionalism. He actually redeemed the rest of the less than ideal Sears Service experience for me.
Rachel A,
Aurora, COFabulous service
Andrew was polite, prompt and talented. And now my washer is going strong. Yahoo!
Susan E,
Harbeson, DEGreat experience
Great experience and customer service skills….The technician was timely and called prior to coming out to my home…
Roderick W,
Center Point, ALQuick, informative, friendly
Eric was wonderful! Thorough and quick and full of information, would give 7 stars if I could.
Mary D,
Dublin, OHGreat Visit.
He checked out out machine and the repairs would cost just about as much as a new machine. So we declined the repairs. Nice guy and had no problems.
Steven L,
Landing, NJGreat service.
My washer wouldn't make the noises for him but he was patient and kind.
Susanne L,
Idalou, TXvery helpful
James was very professional and resolved my issue quickly. Very happy with the service provided
Kirt B,
Sarver, PA