Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.7/5
Super nice
Very nice guy. Worked quick and efficient. Highly recommend his services.
Katherine B,
Saint Anne, ILGreat repairman
Although Dan had bad news for me, he explained and showed me the problems. Then he gave me some advise for my next options. He is clearly knowledgeable.
Margie K,
Tucson, AZGreat Technician
Mark is the best technician I've ever had dealings with!! Very knowledgeable, honest, and polite.
Richard F,
Holland, TXGood service
Very professional and helpful service. Jorge did a good job.
Alex C,
Soledad, CAGive this guy a raise
Great job very professional knows his job well takes care of his surroundings and after job is complete double checks for any additional concerns.. KUDOS
Juan O,
Winthrop Harbor, ILHome owner
Mario was an awesome tech. He really knew how fix the problem. He gave excellent advice about the machine. Thank you
Othie G,
Dallas, TXNice and helpful
He was very nice and professional and diagnosed my problem quickly. Thanks Larry!
Melissa S,
Ingleside, TXLG washer failure.
Very knowledgeable and friendly. Our first time using your service but this won't be our last. Thank you for sending Brian.
Al L,
Vineland, NJGreat Tech
Explained everything, walked through it, and did great not making a mess.
Paul N,
Middlefield, OHService Technician John
John was great but the communication between the warranty company and sears home repair and John was horrible I explicitly asked for my visit to be at the end of the 8 hour window to accommodate my work schedule. I was assured from the warranty company that my request was noted and passed on to Sears Home Service. The first visit was in the middle of the day , I missed the Technician communication with Sears Home Service consist of text messages with Bots And AI Karen , no human contact I managed to cancel and reschedule for the next day again stressing the end of the 8 hour window to accommodate my work schedule the Technician was dispatched first thing in the morning I was the first stop . I cancelled and rescheduled for the next day again expressing for service at the end of the 8 hour window to accommodate my work schedule got confirmation. Explained the symptoms to a AI bot and got confirmation of service call 7/24 then got a text message stating that according to the symptoms I explained Sears had to reschedule for 7/25 because they needed to get the part needed to complete repair. Again I explicitly requested service at the end of the 8 hour window through a AI Karen got a text confirmation that the visit would be between 3-5 7/25 …. 7/24 I got a call from John around 12 pm that he was on his way. Highly frustrated at this point I left work early to meet John.. I could sense his frustration with the situation as well he thanked me for leaving work because it helped him out . All of this occurred in a 3 day period entirely too long and very unnecessary. Communication needs to be improved between the three entities This was a horrible experience for me and at this point I would not recommend anyone to Sears Home Services
Joel B,
Gwynn Oak, MD