Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Great service!
On time, easy to schedule and reschedule. Part came quick and scheduled install next day. Tony was friendly, helpful, very courteous, answered all of our questions and explained everything.
Matt P,
Rowlett, TXGreat job!
Quick and efficient. Technician was friendly, knowledgeable and communicated the issue with me.
Pauline B,
Los Angeles, CAFive star
Dan was friendly, thorough and willing to work with my insurance company to help solve my problem. His work was much appreciated.
James P,
Mesquite, NVGood experience
He was very helpful and solved the problem. Communicated well.
Rinkesh P,
Madison, ALTechnician
Did a very good job fixing the washing machine. Very nice and courteous.
Jovita V,
Houston, TXWasher Repair by Richard
Richard, was very knowledgeable, he explained the problem with the washer and made sure we understood our options.
Cynthia H,
Nashville, TNExcellent service
Josh was great. Very knowledgeable, clean and quick too. Awesome job!
Cara R,
El Centro, CADishwasher repair
So polite and kind. And found the problem quickly and corrected it.
Lucille J,
Pasco, WA5 stars
Aside from describing the problem as well as error code from machine I feel that the issue could have been solved on first visit.When I was first contacted and issue was for the most part already known it would have been solved in one visit as the part needed is probably readily available, instead of having to send repair people twice.Other than that I was very satisfied that it was completed within a week.
Kevin M,
Centereach, NYIt's fixed! He's great! SEARS is impossible.
He's terrific, very competent. My big problem: SEARS is impossible to deal with. This is the 4th visit in a month. It is impossible to get a human on the phone, even when they say do you need to talk to a human, they don't connect you to one. It is all AI and it is insufficient. 1. Friday 8/15/25. Replaced pump. It was clogged. Different technician. I called to say it was still broken. 2. Part was ordered on Wednesday 8/20/25 and arrived Thursday. The record was not updated to say that I had the part, so I kept getting appointment scheduled and waiting but nobody showed up. It turned out to be the wrong part when the technician arrived on the following Monday 8/25/25. He ordered a different part. 3. Right part but it needed 2 technicians to move the stacked washer/dryer and only one came. That was the day after Labor Day, Tuesday 9/2/25. 4. Today 9/5/25. Supposed to be here 8-12. I had to cancel an appointment in the afternoon and wait. They arrived after 2:30. Very nice men, competent. It's finally working. Four weeks from the first call.
Deborah B,
Pawtucket, RI