Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Service call on LG washer
Matthew and his assistant were very pleasant young men, friendly, knowledgeable, and professional.
Jack P,
Somerset, KYWilliam
The issues with this repair experience were with the slow painful process of getting my washer repaired (23 days from first call till repair), not the repairman. William was the bright spot in this ordeal. He was thorough in his trouble shooting and parts install.
Michael R,
Williamston, NCExcellent
The service was excellent, he did a good Job, Very Resposible.
Lydia P,
Arecibo, PRFIVE STARS AREN'T ENOUGH
Re: Sears Kenmore Elite HE3t Washer Many thanks to Gary for the efficient diagnostics expertise and acquisition of necessary parts for a very necessary household appliance! Also I appreciate the prompt scheduling assistance and the emails updating arrival times on day of the visit, and the beads-up call-ahead from Gary when he was on his way. All good, and the laundry is back in business. Thanks, Gary! 👏🏻🥇 👊🏻
Faith B,
Clarksville, ARRepair leaking washer
Could not make it leak today. Jeremy wash professional. When it leaks again we will call back.
Derrick T,
Carson, VAWasher Quote
He was a nice and funny guy and did what he had to do in no time.
Kylie B,
Barre, VTWashing machine repair
The technician did a fantastic job was very professional. The scheduling on the other hand was not ! An appointment was scheduled four times and canceled and finally on the fifth try they showed up and repaired the washing machine. Unacceptable.
James R,
Siler City, NCRepair Service
Jules was excellent in his skills on my washing machine. He replaced two parts on my machine and he appeared to be very knowledgeable and explained in detail what the problem was and quickly made the repairs with the new parts that had been ordered.
Gail T,
Philadelphia, PARepair man Fred
The repair man was great very kind and fast.However the speed of the warranty was slow the parts were sent to my house and they kept rescheduling me over and over again very frustrating.I had to borrow my daughter in laws washing machine to get by with
Annette P,
Hollister, CAIgnacio was quick and service was great
I wish that this review was more about the service behind the technicians. From day one the repair of our Kenmore washer was not about the quality of the techs work but the machine behind the service call. I have never ever been so upset with a service call from American Home Shield. (Sears) I was told I would be in contact with a technician by phone or text (never happened) All I got was a stupid AI response with limited questions that were NO HELP! Brian our 1st technician came I'll prepared because the AI did not issue any information (that the AI robot text me with questions to help diagnose) If your going to use technology use it properly. So 1st tech troubleshot the 8 t was ill prepared without the model number of our machine which I supplied! Brian said he would have to place a part order. The part arrived. The Sears service dept. did not acknowledge that the part arrived. The Mon September 8th appt. was ignored and postponed by someone without any consideration to notify me (who had been waiting another day (8:00am to 5:00pm) I was beyond upset. I managed to get a hold of someone named "Grady" who sympathized with my anger and disappointment. Grady assured me that what had happened to me was not even close to being considerate of my time. The reschedule appt was postponed till Sept. 15th. I told Grady that that w as unacceptable, and he agreed. I was to be kept informed of my repair path. I found out from AHS that Sears tech was supposed to be here this morning between 9:30 am to 10:30 am. Ignacio showed up at 3:45 pm. We started this process o. Aug 30th. and ended on Wednesday Sept 10th. The fault is not against the real employees (repair people) But those that hide behind the wall of AI and people who do not care or are concerned for the basic politeness of dealing. PLEASE GET YOUR ACT TOGETHER! I will give your techs raving reviews but I will not give your customer service a half a zero in rating. Communication could have solved all of the issues.
Kevin G,
Yuma, AZ