Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Excellent service
Sears really knows customer service. Once I booked my service call, I got a text from a senior technician stating he was going to call me. Once on the phone he asked me the issues my washer is having and said he will make sure his techs have everything on the truck they need to try and fix our washer. What needed to be fixed was more then the washer is worth and more than a new washer. They did not fix the washer but they were up front about our options and what we should look for in a new washer.
Brandon H,
Liberty Twp, OHRepair was completed. Scott was friendly and respectful.
Scott called when he was on his way to our home. Explained the issue with the US regarding the appliance, ordered the replacement part, and returned to complete the job when he said he would.
Daniel J,
Ellicott City, MDVery nice worker, very professional
He came told us what's wrong, and was very helpful.
Vilmarie H,
East Stroudsburg, PADavid's review
David was very friendly and completed the job quickly and efficiently.
Edward M,
Cleveland Heights, OHAmazing Service!
Noe was great! He was quick to diagnose the issue, got the part delivered super quick, and got it installed even quicker. I absolutely will call again if I need repairs.
Stacy D,
Bakersfield, CAWasher service
A very polite , knowledgeable well manners person great service
Elsa P,
Miami, FLSo knowledgeable
David explained everything to me so clearly and solved our problem, returning parts that it turned out we didn't need. Thank you David!
Julie F,
Seattle, WASlow but good service
Jorge L, the technician, was excellent: diagnosed problem; ordered part; a pleasure to have in our home; efficient. An excellent repair technician. The App, however, gets a 2: it's virtually useless. The customer only gets an 8-5:00 arrival time, whereas most other similar service providers at least give you an am/pm or 2-3 hour window the day before. Also, there's no phone number to call for information. The "bot" just tells you the same information that's on the texts and emails that you receive. Our repair was canceled once and rescheduled; so I put the whole day on hold and then got stood up, at the very end of the day, without an explanation. So electronic communication needs vast improvement. Jorge L did call when he was on his way, about 20 minutes before arrival, which was great.
George G,
Sudbury, MAGreat service on my washer machine
Great service , very polite and respectful technician got the job done very quick .
Jose C,
Antioch, CAJoshua
Joshua was great, but the prior service to order parts and show up to install them was a rating of zero stars. I will not be using A&E repair again.
Karen H,
Spring Arbor, MI