Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
June Zimmerman
He was on time. He did the work fast and efficiently.
June Z,
North Judson, INAwesome technician Alexander, but, Assurant is terrible!!!!
The humans you have employed are awesome- all of them! I have met many lately. Assurant tech communication is terrible terrible terrible terrible. Iif you look back at our history this past summer (and I'm talking four + months of dysfunctional communication-a human will see it has been absolutely devoid of integrity. Assurant technologies is just a bunch of robots Why would I ever use them? I have asked at least 30 people and your reputation is now being demolished because of your laziness to try to actually work with your customers who are human. (or at least never actually set up a system to get the next level response back from a person.) This new idea of getting efficiency using this insane level of technology has cannibalised your business and will destroy your industry Technicians hate working for you I am guessing because they have no supervisor to work with problems. Customers hate you because we can't reach out to fix any issues-even of scheduling!! How many times did I reschedule? Because we were assigned a date and time that was not functional for us? How many times did you reschedule on us? Because of whatever reason? Got to love the 8 to 5 window weekend and week out! All concept of a customer/business relationship is gone. Additionally,there is no recourse with a dysfunctional machine despite multiple hours of attempts to reach anyone to discuss the repair level or at the next level up through GE Assurant has earned my disgust and fury! It clearly has no interest in servicing humans I want a full refund of my five year contract -sent this week I am Most sincerely committed to communicating this dysfunctional experience to my greater circle of influence, Jennifer Moller
Jeniffer M,
Smithtown, NYOn time and professional service.
Dylan contacted us before Urry to let us know when he would be there, upon arrival he quickly started work and was very professional. He quickly diagnosed the issue.
Billy B,
Monticello, KYThanks Dennis.
Great communication, timeliness, and professional service with very direct feedback on my next steps.
Susan L,
Beverly Hills, MIThis rep was great
He effectively communicated EVERYTHING. He was very nice and understanding of my situation as we are awaiting renovations to the area he was working in and he was super polite. 5 stars and I would like to request him for my next needed service.
Shanda W,
Historic New Castle, DESears washer repair cost
The technician was great. However Sears cost for replacing a simple gasket is outrageous. Why is the cost for the part more when Sears is supplying the labor. I feel cheated since I knew exactly what was wrong with my washer but Sears don't allow you to speak to anyone prior to a technician coming out. Had I known that the repairs would cost more than the cost of the washer, I would have purchased a new one. I can get a brand new washer for $200 more than the cost to repair a 12 year old washer. I will never ever consider Sears for repairs.
Suzette G,
Fayetteville, GARobert
He was polite and helpful. Very patient with customer service!
Ann D,
Minnetonka, MNGreat Service & Great Advice
All around great service tech. On-time, polite and his advice was actionable and helpful in dealing with the repair and replacement of our washing machine.
Walter O,
Summerville, SC"Mark is a fantastic technician
"Mark is a fantastic technician, and he does his job with all his heart." He is a skilled technician who combines technical expertise with true commitment.
Moharram K,
Rancho Cucamonga, CAGreat service
He was knowledgeable and helpful. Very courteous and competent. Would definitely recommend
Lori S,
Cheyenne, WY