Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Laundry Bundle
Cliff was professional and courteous. Thank you for helping maintain my laundry appliances.
Brenda F,
Waterford, CALG Washing Machine Repair
Washing machine wouldn't turn on, and the first Sears HS technician had ordered one part of control board. When Phuoc came out to install the part ordered by the other guy, and it didn't fix the machine, he said it would need the other part of the control board, which he ordered and scheduled a date to come back to install both parts. Later, Phuoc determined it could be the display touch screen assembly, and ordered that part, set another date to install… Finally, the last part did the trick and I have a working washing machine! Every time Phuoc came to the house, he was very pleasant and efficient, and his manner, even light humor, made an uncomfortable situation better. The washer was covered by extended warranty and that Lowe's warranty company (Assurant) contracted Sears HS to do the repairs. Each time, they have to go through a process to authorize requests and set new appointments, and troubleshooting doesn't just happen in one visit when you can only get piece at a time. It took over a month and several appointments, and that was very frustrating! If I tried to talk to an actual human being through Sears HS, AI automated system would shuffle me through a circle to nowhere and eventually hang up on me, I could never reach a person by phone. And they use AI for scheduling, and require a ridiculous 9-hour-window, between 8am-5pm, the day of your appointment, you have to be ready for them to show up at any time in that 9 hours! I give the technician, Phuoc, 5 stars for how he handles the work professionally, efficiently, and with good humor. But as for Sears Home Services, as a company, you could do better, I would rate the company a 2 at best.
Renae D,
Des Moines, IADimitiré rating
He es we some e know his stuff he is very patient and does things correctly
Ana D,
Brooklyn, NYGood service
Good service friendly helpful On time gave advice for me to follow
Regina M,
Miami Beach, FLWasher repair
Very prompt and was a very personable and friendly technician
Sheri W,
Robstown, TXReplace sensor
He did not take long replacing the sensor. He checked to make sure everything was working properly
Shirley S,
University Park, ILExperienced technician
Our tech Andry was the best, found problem quickly and repaired it promptly.
David A,
Plant City, FLExcellent
Excellent service. Friendly, professional, on-time. Highly recommend. 5 stars Honest & dependable
Debbie G,
Moosic, PAAlex was fantastic!
The technician was awesome! On the other end communication was terrible from the time the order was sent. They had washer down instead of dryer but had the correct model number I never told anyone that it was my washer that was bad. It's almost impossible to get in touch with anyone The AI crap that y'all use is awful
Joel W,
Newnan, GAExcellent
David was polite and professional. His visit was a pleasant experience
Denise D,
Lawrenceville, GA