Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Excellent Repairman
Richard was detailed and neat in his work, he made quick work of the replacement pump and was very helpful in helping me to assess the value of doing the repair work to begin with. He arrived promptly was courteous and able to explain all of my questions.
Miguel A,
Hialeah Gardens, FLTechnician. I
Tim was polite and engaging, and replaced the small piece of plastic that had broken at the lock. As Brian had initially suggested, this took approximately 5 minutes after getting the broken pieces of plastic removed. We were not told that the part would be delivered to us. It was found by accident on our front porch!! I don't think Tim knew it would be delivered to us either! We were also very frustrated that our service date was changed every day the technician was to come, AND NOT BEING ABLE TO TALK TO A REAL PERSON WAS EXTREMELY FRUSTRATING! Dealing with AI is simply NOT ACCEPTABLE when the customer is being put off, like we were for 5 days. Every day someone was to come, we were rescheduled for the next day!!Any decent company should have a real Customer Relations Representative when problems arise like this. I would never recommend this company for problems related to appliances and, in the future when we have any issue, if we don't get immediate service, we will cancel our contract with you immediately!
John B,
Valdese, NCRepair
He was very helpful and knowledgeable. Would definitely recommend. Great service!
Sheila C,
Rowlett, TXServiceman
The serviceman seemed very knowledgeable and helpful giving good advice on washing machines.
Mary B,
Columbia, PAService evaluation
Helpful, conscientious, professional. I'm very satisfied with the work done under service contract.
Carol C,
Huntingtn Bch, CAA wonderful experience with a difficult situation
Rich was very professional, and explained everything in detail to me. It was a pleasure for him to come and help.
Frances D,
Lewes, DEGreat Job
After a bad experience with a technician prior, Robert was a breath of fresh air. Very professional and knowledgeable about his work. Would recommend 100%
Charmaine M,
Middletown, NYTechnician Manager
It took 7 visits for my washer repair to be completed. It was getting to be slightly irritating but I stayed calm and each of the technicians were amazing. Peter was first, then Clint called and no parts were delivered. Reordered motor and then Abraham came and installed the motor but then he said the timer was bad. Timer ordered and then a young technician came and installed the timer but my machine still did not work. Bad timer and the technician reordered another timer and then Peter came back to install new timer and said it s not your timer but a bad motor they sent. So Peter reordered another motor and Clintq as came back today to put in the motor. The new motor arrived with a broken connection and Clint tried the motor and it didn't work. He rewired it and connected it. It FINALLy works NOW!!!!
Deborah E,
Carol Stream, ILThank you for redeeming my faith in Sears
He was efficient and had impeccable customer service. He fixed my machine in less than 1 hour. I almost gave up on Sears.....but look what happened. Thank you for loving and doing your job. You are welcome in my home anytime.
Chelica T,
Washington, DCCustomer
Did a great job fixing the washer, and was very professional.
Bryan B,
Heidrick, KY