Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Technician
Great service provided by David. Very knowledgeable and helpful. Explained everything in the diagnosis of our washer.
Robin S,
North Royalton, OHGreat customer service
Gary was very professional, friendly, and engaged. He explained everything so I understand.
Tabitha W,
Center, TXExcellent Service
After contacting Sears, I was scheduled for a time. Dwayne arrived on time. He was very professional and friendly as he introduced himself. Dwayne solved my problem and explained everything to me. He was very knowledgeable.
Cora R,
Carrollton, GABrandon for Sears
Outgoing, courteous and professional. Brandon was very knowledgeable and is very customer oriented.
Leslie M,
Visalia, CAWasher service
Great service. Chester was friendly, honest, knowledgeable and efficient. 5 stars!
Mike H,
La Mesa, CAWash Tower
The service tech, Ben was professional, friendly, and shared his knowledge. The appointment process however was difficult. After receiving multiple texts daily for several days, including the day of, confirming my appointment, it was cancelled. The only available option offered was for the very next day with another nine hour window. Two days given up for a service call under warranty. I won't know for some time if the service even solved the problem. Time will tell.
Joe M,
Myrtle Beach, SCRaymond was exceptional
Raymond kept in constant contact with us before and during the entire process. He was prompt, courteous and the quality of his work was outstanding. As far as the AI and over the phone customer service goes.... the AI status was mostly wrong when we checked on parts status. The customer service person did not want to hear us when we tried to explain that the replacement part did arrived however it was damaged. I spoke with her on and off for "several days" trying to explain a new replacement part needed to be ordered but she was "insistent" that the part was being delivered. She was wrong!!!! No part ever arrived. Finally I was able to speak with Raymond and he resolved the problem immediately by ordering the part which arrived quickly and he came out earlier than scheduled, to repair the dryer. (I could not get AI to set up an earlier repair date because it thought the part was on backorder) Without Raymond I'm sure I would still be waiting for parts and installation.
Mary F,
Melbourne, FLTech
Appreciate the service we received from you all, your technician Gerry Barron was knowledgeable, fast and friendly, again we appreciate your services...... Thank you!!!!!
Juan B,
Avondale, AZDryer Repair and cleaning
I am so impressed by the level of service received from Oscar and Dallas regarding my dryer situation. Parts were ordered delivered and replaced. Oscar suggested a washer and dryer cleaning and he did it while he was here. All of the gentleman that have worked on my service call have gone above and beyond. Excellent customer service, excellent explanation of the issues with the dryer and suggesting vent cleaning and very helpful information regarding keeping my washer and dryer in good working order
Janice V,
Hoffman Estates, ILFriendly & Knowledgably
The service provided by John was great, he communicated well before arrival, was friendly and professional on site. Very knowledgeable and was in and out quickly.
Steven S,
Columbia, TN