Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.1K
Average Rating
4.7/5
Got the job done
Thomas, out of KCMO was friendly, worked fast, and got the job done.
Nichols R,
Grandview, MOGreat service
Petre was very professional and highly qualified. He diagnosed the problem and fixed it promptly.
May K,
Bethesda, MDGreat experience!
Very professional. Fixed it on the first shot! Would definitely go with them again.
Randy R,
Rose Hill, KSTech
Nicholas is very nice every time he has been to our home.
Linda B,
Port O Connor, TXWashing machine
Marcos was very polite and took care of the problem with my washing machine in a timely manner
Mark T,
Houston, TXReview of JW
Jonathan was nothing but cordial, friendly, and very good natured. I consider him a new friend, and was glad to meet him. He took care of busess quickly and quietly. 5 stars for sure.
Marvin B,
Wynne, ARRepair service for dryer.
Parts arrive on Sat,5/9/26. Technician text and arrive, The parts were installed and dryer working great. Tech was cordial kind and doing a great job. Iam very please with the service thank you
Robyn A,
Dayton, TXFrancisco fine. It's the Sears Company & AI that's horrible
I've been trying to get Sears to send my warranty comp Frank's diagnosis since Apr 26th. Still waiting. It's now May 11th. I'm beyond frustrated with Sears company customer service. Frank is great and does as much as possible to help the customers, but its the stupid software and reliance upon AI that has made this whole experience awful, Customer service within the company is non-existent. The phone# given for help is just automated loop and never reach an actual human agent. AI is atrocious to deal with. I received anywhere from 13 to 20 texts and emails each week AI generated. Often the appt times in text were wrong. The "appointment" windows are completely useless. My 8-Noon window false. Frank couldn't get to me until 6:30PM and left after 8PM. And he only came to me because he knew I was originally on list Apr 24th and he couldn't get to me that day. He moved me up on the list Apr 26th in order to honor my appt. I had to pay someone to work for me that day because the AI "eta" estimates kept pushing arrival out. He finally reach me at 6:30pm. I watched Frank upload his diagnosis. I had the confirmation # and still nothing has been sent the to warranty company. He had to come back 10 days later just to reload everything again to reupload. The backend software had the previous #ticket and diagnosis but did nothing with it. Frank had to call 3 separate Sears tech support agents before he found one who actually knew what to do. I'm beyond frustrated with Sears.
Kimberliaar S,
Murphys, CAAnthony C
Experienced and honest. Got down to the real issues surrounding the washer
Ken T,
Boardman, OHVery polite and professional
Sears tech was polite and professional. My problem was with the time frame of getting my repair.
Sherry M,
Jetersville, VA