Washer Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

47.1K


Average Rating

4.7/5

Great!!!
May 13, 2026
Overall rating

Johnny was very great and was great with me and the washer but he the word was great!! He knows about things and Johnny told me that there of stuff in the pipeline. You have a great on you Sears working!!! Tell him I really enjoys !!!!

Sue B,

Stuart, VA
great job
May 13, 2026
Overall rating

He did a great job , washer works better than it ever has, they been checked before they are sold,

Dwight D,

Eden, NC
Very good service
May 13, 2026
Overall rating

Arrived on time and was very polite and knowledgeable about the appliances

Dawn S,

Fort Lauderdale, FL
Dean was very cordial and knowledgeable.
May 13, 2026
Overall rating

Very pleasant and was obvious he knew what to do.

Vince S,

Larue, TX
Gwen
May 13, 2026
Overall rating

Customer service, friendly and quick and he knew what he was doing. I like that.

Gwendolyn M,

Saint Pauls, NC
Satisfied Customer
May 13, 2026
Overall rating

Daniel diagnosed the issue, kept me in the loop, Sears kept the part coming, and Daniel installed the part to get the machine working again.

Petrus J,

Jasper, GA
Rafael the Great
May 13, 2026
Overall rating

He was very good at fixing the problem quickly and efficiently. Left the area he was working in clean. He also has a good sense of humor which is necessary when dealing with the public (I know I worked with the public). I give Rafael 10 stars.

Donna K,

Saint Cloud, FL
Very polite and very good at repairing
May 13, 2026
Overall rating

Shane got the replacement part installed quickly, was very polite.

Bruno V,

Bentonville, AR
Good service
May 13, 2026
Overall rating

The scheduling department needs some help though. Not appreciating getting a 7-11 time of arrival only to have service techs show up at 11. Not their fault, but whoever scheduled knows the jobs and should know where they are, so why have customers ready by 7:00am when the guys may arrive on their 3rd or 4th or 5th stop? Plus, they were given the wrong street address which I corrected through chat, but they never got the correction. What's up with that?

Nancy D,

Wilmington, DE
technician washer
May 13, 2026
Overall rating

Excellent Technician, I hope he never retires!! He is the best, very respectful in my home, there should be more like him.

Francine A,

Staten Island, NY