Washer Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

47.4K


Average Rating

4.7/5

Efficient!!
January 03, 2026
Overall rating

The service was very professional and courteous. They provided all the necessary parts, which was extremely helpful since we needed the task completed quickly. I would rate it 11/10 for efficiency and helpfulness.

Carolina A,

Houston, TX
Great service
January 03, 2026
Overall rating

On time, great service and friendly. Would highly recommend. Thank you

Caitlin F,

Lorenzo, TX
Mr.Jonathan
January 03, 2026
Overall rating

Good morning the service that I received by Mr. Jonathan was a outstanding customer service he was very knowledgeable about his work and did a great job on my washer will recommend his name to any one that need help from Sears may you all have a blessed day Mrs. WESSON.

Johnniemae W,

Forrest City, AR
Great service
January 03, 2026
Overall rating

Fixed our washer issue in a few minutes that another company couldn't do in 3 visits. Very knowledgeable.

Greg R,

Amarillo, TX
Very Through
January 02, 2026
Overall rating

The time window moved a couple of times but I am satisfied with the diagnostic service. Thank you Brian F.

Anna M,

Lemoore, CA
Dedicated Technician
January 02, 2026
Overall rating

I appreciate that Clifford came out even as late as it was to get my washer repaired today rather than rescheduling again. He was professional & polite, and got the new part in as quickly as possible, keeping the area clean.

Tracy N,

Summerville, SC
5 Star Repair
January 02, 2026
Overall rating

Timothy knew his work. He was efficient, explaining his work and finally fixed my washer! He was also friendly and went beyond to make sure I stayed a happy Sears customer!

Denise R,

Cordova, TN
Great job
January 02, 2026
Overall rating

Jim did a great job Told me exactly what was wrong so I could make a good decision No fault of Jim's , I do not like the 4 hour waiting period, it was awful 2 hours should be the max

Terri H,

Hollywood, MD
Professional
January 02, 2026
Overall rating

Josh was very professional but I which both him & John would have put coverings over their shoes. I had to clean up all of that water from washer off my floor & didn't really want to clean it again.

Teresa P,

Blue Rock, OH
Polite and knowledgeable
January 02, 2026
Overall rating

Reginald was very polite and respectful and efficient with his work. The only issue was uncertainty about the billing but once they contacted American Home Shield everything was taken care of. We are frustrated that the process took over four weeks but are extremely happy to have our washer back in use.

Montiesteph B,

China Spring, TX