Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Great technician
Enrique B first I would like to say thank you it took three technicians to find out what exactly was wrong with my washing machine and Enrique was the third technician he came and found out what was wrong. Order the part and came back three days to put it in and now my washing machine is working perfect thank you very much, Enrique.
Sharon A,
Fontana, CAAmazing experience
Very friendly and knowledgeable technician! Resolved a mysterious case of my washing machine not working properly in 5 munutes! Im very impressed! Thank you James!
Vitali R,
Las Vegas, NVFinally, after 6 months, my washer is working.
This issue was first reported to American Home Shield on 7/3/25. They finally got Sears involved and that took 3 more months. The AI chat system is woefully inadequate. You need some live operators. Chat bots can not answer follow-up questions. A live person could entertain 3 or more related in a logical sequence. The chat bot simply knows how to take you back to the beginning of the entire process with your inquiries remaining unanswered. The frustration mounts and what really be taken care of in a week or two at most ends up taking 6 months. That is totally unacceptable. I was so perturbed by this entire fiasco that I ended up cancelling my service. My wife and I had already started researching new washers to replace this broken (malfunctioning) one. After this experience, I would not recommend American Home Shield to anyone.
Anthony B,
Fort Lauderdale, FLRepair washer
Thomas did a good job went right to the source figured it out. Did not need a part that was ordered from the other tech.
Cecil F,
Houma, LAWasher repair Dino was here right on time
Dino was here right on time for the repair nice guy. I can't wait to start my washing..
Jamesdeanna T,
Kansas City, MOHonest, professional service!
Peter contacted me ahead of time to let me know he was on his way and how soon he'd arrive, which I appreciated. I found him to be honest, knowledgeable, courteous and professional. The repair of my washing machine went smoothly, and he gave me additional helpful information. Very pleased with the service I received!
Diana O,
Lakeside, CAIsaac D
Chill, didn't wake the baby, smart about everything and stuff
Kevin V,
Groesbeck, TXSurvey
Very knowledgeable, polite person Answered all my concerns Thank you
Rebecca A,
Deridder, LARepair man
Clean, excellent service. Always explained what he was doing. Wanted to make sure things were working correctly
Valera C,
Maryville, MODavid's Service
David did a great job, he was very professional and extremely helpful in fixing the problem and explaining what the problem was.
Perry C,
Niantic, CT