Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Washing machine service
Service from Hung was great. The virtual assistant not so much. It asked for a description of the problem multiple times and also asked for appointment confirmation multiple times. My appointment time was from 12-5pm. The estimated time of arrival was close to 8 pm. The virtual assistant said I had to wait and could not reschedule. When no one showed up at 8 pm, the virtual assistant rescheduled to the next day between 8-12pm. No such rescheduling happened and I was sent a link to reschedule myself. The next appointment, 5 days later, went fine. Other companies have a tracking feature that shows you when the service technician will arrive and an approximate location. With Sears, tracking showed him a state over at Reno, Nevada. Would be a good idea to have a human option for customer service which would not have made me wait for a service that was never going to happen, so late in the evening. Had to cancel my plans for a no-show. All in all service was good but logistics handling was very inefficient and disruptive to my plans.
Xiao C,
Fremont, CAGreat Job
Got it fixed quickly and was very friendly and professional
Cyndee W,
Nederland, TXWashing machine repaired
Willa notified me when she was in route. Willa was very professional and performed repair with no issues. Thank you!
Carl M,
Santa Fe, NMKnowledgeable
Morris immediately diagnosed the issue and was able to confirm with assurant on what needs to be done to resolve the issue.
Nora T,
Hermanville, MSJob Completed in No Time
From the time I created my service request and was partnered with Sears the communication was very clear and accurate. My technician arrived timely and the service request was completed very quickly, in fact it was completed within minutes
Laconna H,
Trenton, NJHonest and straightforward
Very knowledgeable, honest, and friendly. Would recommend this repairman to service your appliances.
Melanie I,
Luzerne, MIGood experience
Personable and helpful… would use service again if necessary. Thanks
David V,
Dartmouth, MAVery good
very good service and on time that schedule says works fast
Sheyla R,
Yacolt, WAMaytag Washer repair
Logan arrived on time and was friendly. My rottie loved him. He got to work and installed the part. The machine runs fine . He took a picture of the intake hoses and they appear to need replacing. He suggested what to buy and I will follow through with that. He also suggested running some vinegar through the cleaning cycle. I'm happy with his service.
Pat A,
Gridley, CASteadfast
Thanks Gabe, for trying everything to fix the washer. Too bad it was fully dead.
Nate T,
Wenatchee, WA