Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Very professional
Service man was professional and knowledgeable and did was he was supposed to do
Eunice B,
Fredericksburg, TXWasher repair
Repairman arrived on time and immediately installed the part that arrived.
Sherrie M,
Weimar, TXGreat service!
Chris was an amazing person and fixed my appliance perfectly!
Naomi H,
Richton, MSinstalled parts for washer
Luis installed new parts and was knowledgeable and nice to talk with.
Connie C,
Rockwall, TXTechnician knowledgeable and friendly
The tech was unable to repair my washing machine through no fault of his own. He ordered the necessary part 4 times and each time the replacement part, even though it had the correct part number, did not work. So even though the original part has issues, the original part worked better since the replacement parts didn't work at all.
Daniel G,
Hampstead, MDColleen Sharka
He is simply excellent ! He went above and beyond !!
Colleen S,
Roslindale, MAChester was very nice.
Thanks to the tech, Chester. He was thorough with checking machine.
Joyce W,
La Mesa, CAWasher repair after 1 month broken
Adam and another man fixed my $1800 4 month old Speed Queen washer that has been broken for 1 month. We bought it because Speed Queen lasts forever. ( obviously not). He had been here 2 weeks ago and ordered the part. We were scheduled for repair one week later after the part arrived. On that day we did not receive any texts and no one came to fix it. I called Speed Queen that day and was assured that we were on the schedule and that someone would be here. I called Sears and was told by there AI representative that I could not reschedule as there were no appointments open. I asked to speak to a "person ". She told me that Sears was represented totally by AI and that she could do anything a person could do. I said except "think ". At this time I was getting texts from Sears to reschedule and even getting open dates to choose from. I tried to tell "Samantha" this and I only got a repeat of her script saying there were no openings. This has been a nightmare. We live on a ranch and are in a drought. We have only dirt and really dirty clothes. No washaterias within 30 miles. We have been without a washer for one whole month. The young lady from Speed Queen that I spoke with this past Monday was very nice.( a real person)! I'm ready to start my first load post repair. Thanks to Adam and his helper for fixing my washer. It took less than hour. What has happened to Sears service???
Nancy B,
Oakville, TXWasher repair
John seemed very efficient and knowledgeable about the washing machine and did his best to find the answers to the problems really appreciated his help and the assistant was with him to learn. Hope it helped them out. Thank you for your service.
Cathy M,
Murfreesboro, TNGreat Ssrvice
Knowledgeable, ontime. Repairs with cleanup. Great professional job. Recommend highly.
Elizabeth B,
Jacksonville, FL