Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Scott called before appointment and was thirough
It took 5 times for someone to complete job 1 was ordered parts 2nd & 3rd time no show by tech 4th time discovered wrong part was ordered and 5th time actually completed!!! Horror dealing with AI
Dina G,
Oxford, CTProfessional
Thank you, on time, cordial. Diagnosed and was able to tell me right away.
Juliet R,
Millington, TNExcellent
Prompt and very professional. Valve installation was done quickly and well.
Greg H,
Olathe, KSQuality Service
We highly recommend your service as we were met with professionalism and attention to detail.
Deandra S,
Midland, TXGreat Service
Very knowledgeable, on time! Explain all the options and shared good information about the service.
Nicole C,
Raleigh, NCWasher repair
Very pleasant to work with, knowledgeable, great communication skills. Would recommend for future repairs
Irena L,
North Royalton, OHThe tech 's name was Bruce B.
Bruce was Very knowledgeable, patient and extremely helpful. I need a new washer, but he showed me how to navigate around the problem until I can get one. AND I actually think it's working NOW as long as I use only 1 rinse at a time. However-:I will NEVER purchase a Sears product or service EVER again. Yesterday, You had incorrect info about my washer and I spent 1 & 1/2 HOURS on the phone, text, email, your websites and could NEVER get a live person. Your chat 'people' are imbeciles with no option for the customer to personalize the dialogue. I was almost in tears and gave up. AND your products have deteriorated. I bought my Kenmore 300 series top loader washer in September 2017 and it needs to be replaced ?!!! Already!!!?!! And it was VERY expensive. Kenmore used to be the Gold Standard in appliances. Bruce was Excellent, but NO Sears for me EVER again, until live people answer the phone.
Donna K,
Salem, ORVonzell
Although i didnt expect the washer to need service this soon and had to wait for the part to come off back order,i am happy the washer is repaired. Vonzell is highly professional and an asset to your company... Thank you
Bernard N,
Braintree, MAReplace Washer lid
Gilbert was FANTASTIC !! He was experienced, knowledgeable, and friendly.
Judith H,
Anaheim, CAlooked over my washer
He came in and got right to the dryer. He looked it over completely an tried to see what was wrong. It turned out that the drum locked up. Because it was an older model there were no parts for this washer.
Frank T,
Dwight, IL