Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.1K
Average Rating
4.7/5
Professional and Reliable Service
Ryan did a great job throughout the entire process. He was professional, easy to communicate with, and stayed on top of everything from start to finish. Any questions I had were answered clearly and quickly, which made the experience smooth and stress-free. What stood out most was his attention to detail and follow-through. He did what he said he was going to do and made sure everything was handled the right way. Good customer service is hard to find sometimes, and Ryan made the whole experience feel straightforward and reliable. I'd definitely recommend working with him.
Adrian W,
Muncie, INWasher/Refrigerator
Professional, fast, informative, polite! Couldn't ask for better service today.
Robert M,
Hoquiam, WAExperienced and thorough b
Happy with the service. Will be my go-to if other problems arise.
Tina W,
Lake Villa, ILVery helpful
Nate was very helpful in resolving our problem and had good advice on proper machine usage
Scott C,
Colo Spgs, CODavid repair installation
David was professional, a nice gentlemanHe inquired about prior service and seemed very knowledgeable about what needed to be done. He did the repair and ran through a cycle without clothes in the washer. He explained what was done. Now I am washing my first load. We will see how it goes.
Mary J,
Denville, NJTech
Excellent on explaining the issues and then correcting the problem
Norris E,
Glen Ellyn, ILGreat Service
Provided me with information i needed to decide my best alternative.
Vernon P,
Azle, TXGood service
Good service after initial repair with a part that didn't fix the problem completely. He came back quickly with another part and it works like new.
Ann F,
Richland, MIGreat Service, Problematic Account Dashboard
This is only the second time that I have used this service. Both times the service in my home was exceptional. The Home Services website is inadequate. The appliances have the wrong dates of manufacture and there is no way for a customer to make corrections. Further, I've had difficulty getting account set up problems corrected. The first service was scheduled for a neighbor's address without my knowledge. I spent hours on the phone with customer service trying to have this corrected and reschedule the service. My address on the contract is now accurate, but there is still a disconnect in the system that allows the neighbor's address to link to my account. I only rate this as 5 stars because of the in home service. The online experience and account management is 3 stars at best.
Mark L,
Daniel Island, SCAnthony service technician
Anthony was very helpful and polite he went above and beyond to help
Helen R,
Mansfield, GA