Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.7/5
Knowledgeable and friendly
Desmond was knowledge about my washing machine and resolved my problem. He's very friendly and offered suggested for better machine performance.
Jennifer K,
West Nyack, NYservice from Ralph
Ralph was very good, friendly, helpful and explained everything to our satisfaction and understood our concerns
Barbara D,
Rye, COWasher
Marcus was very knowledgeable, professional and courteous. After paying another company hundreds of dollars who misdiagnosed the issues found the issue without any parts being required.
Madeline B,
Kennedale, TXTech was great, AI CONTACT NEEDS TO GO
Edwardo did an excellent job, clean and efficient to carefully drain water from pump and not spill anything on the floor. The "AI SYSTEM" is worthless. Next to impossible to get to a customer service representative. Calling main number for Sears's home service contacts you to "AI" with no real results. "AI" finally tells you that if you have more questions to contact sears home services. How do I call sears home services when that is who I called in the first place. How stupid are you that in order to save money and not hire humans, you throw out your customer service representative. Haven't you figured that out, customers are unhappy with "AI". Maybe you as a decision maker should be replaced with "AI" and we may get better results.
Tom N,
San Antonio, TXTechnician very knowledgeable.
Arrived on time, quick to determine the issue. Would recommend this company for service calls.
Hope R,
Auburn, ALService was quick and efficient
Dino was friendly and knowledgeable. What more can I want for my washer repair but efficient service and I got that. Thanks Dino!
Barbara W,
Excelsior Spg, MOWasher
Zach was very efficient and courteous. He did a great work and so far my washer is working great!
Claudine P,
Saltville, VASo helpful and friendly
He was great. He was really polite. He was knowledgeable. He identified the problem quickly and told us the solution.
Kristina S,
North East, MDVery professional
Donald was a very professional and truly knowledgeable serviceman for Sears. I had an 8 yr old Maytag that suddenly stopped filling and he was able to diagnose the problem quickly and now I am able to catch up on my laundry. Very happy!
Kathryn H,
Jeffersonville, INHuston's service
From start to finish, including communications, Huston was a 10 compared to the previous tech's performance which I would give a one or less – Paul. In fact, I requested he not return. Huston completed the work in a timely fashion and explained everything he was doing and even helped me clean some of the surfaces when he had the washer apart. I hope to plan to request him for all future Appliance work. 10 out of 10, overall.
Dwain S,
Brownsburg, IN