Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.1K
Average Rating
4.7/5
Technician Manager
It took 7 visits for my washer repair to be completed. It was getting to be slightly irritating but I stayed calm and each of the technicians were amazing. Peter was first, then Clint called and no parts were delivered. Reordered motor and then Abraham came and installed the motor but then he said the timer was bad. Timer ordered and then a young technician came and installed the timer but my machine still did not work. Bad timer and the technician reordered another timer and then Peter came back to install new timer and said it s not your timer but a bad motor they sent. So Peter reordered another motor and Clintq as came back today to put in the motor. The new motor arrived with a broken connection and Clint tried the motor and it didn't work. He rewired it and connected it. It FINALLy works NOW!!!!
Deborah E,
Carol Stream, ILThank you for redeeming my faith in Sears
He was efficient and had impeccable customer service. He fixed my machine in less than 1 hour. I almost gave up on Sears.....but look what happened. Thank you for loving and doing your job. You are welcome in my home anytime.
Chelica T,
Washington, DCCustomer
Did a great job fixing the washer, and was very professional.
Bryan B,
Heidrick, KYWayne
Wayne and his associate was the best so helpful and they cleaned up after themselves
Deborah J,
Hagerstown, MDGreat work
Brain was fantastic! Professional, proficient and friendly. Thank you for the great customer service.
Steven D,
Cedar Rapids, IASears protect repair John was great
John came in and replaced the parts that were ordered in a timely fashion. Explained about how agitator works. Very personable and polite. Thank you John
Patricia P,
Brockton, MAGreat service!
Desmond is great. Fixed the issue with the washer/dryer combo. No problem. Thanks!
Don K,
New City, NYReview
Very polite and very professional kept me informed of everything he was doing
Franklin E,
Carlisle, PAClothes washer locked up by previous repairman
A local repairman replaced the washer lock, thinking that was the issue. He unknowingly set a lock on the control. Then he thought the control module was bad. Will from Sears diagnosed the problem quickly and now washer is operating correctly
Paul H,
Elmira, MIGreat Service
Professional, courteous, and methodical. Repaired dryer but listened to complaint about noise from washer. Inspected washer and said springs should be replaced and washer will be more efficient when it spins dry.
Glenn T,
Captain Cook, HI