Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.7/5
Thank you!
Thank you for the prompt service in fixing my washing machine. I really appreciate your quick response and the quality of your work. Everything is running perfectly now!
Patricia C,
Mount Airy, MDSuperior Technician
Technician was able to come early which allowed flexibility in my person schedule. Henack disassembled the dryer in a few minutes and was able to identify the heating problem. He quickly made the necessary repair. Once the repair was completed, he thoroughly tested the dryer to ensure it was ready for service. This was a very positive experience.
Sherry G,
Longwood, FLGreat service
Great service provided. Good customer service and communication. Thank you
Frank T,
Plainfield, ILRepairs done on April 2 2026
Michael is wonderful. He is very professional and a perfect gentleman. Sears is lucky to have him. Patricia Cannistraro
Patricia C,
Stow, MARob wears the cap and was willing to get to the bottom of it
I call GE, Washer (under warranty). GE, then sends notices to Sears Home Services, who send notices A & E. A & E give a 8-5 window, thats right 9 full hour window… Tech notifies by text at 8 1/2 hours they will be there a 9 1/2 hours. Researches strange noise for almost two hours. Then attempts to give a $600+ bill, ah Sir, it is a warranty. Tech becomes frustrated and irritated. Leaves. We start the process all over again. This time the same tech. (9 hours window again) comes and orders the parts that he knew needed to be done (explains A & E system requires tech to be @ the GPS / track of the home in order to order parts). Next 9 hours (thats right #3 27 hours into this) NO ONE SHOWS UP! Here we go again. Samantha the AI needs to be schooled, has a kindergarten education to do a what apparently requires a master degree. Attempts to give the GE Warranty guy still on line a 9 hour window, I refuse… he gets Samantha to give a 3 hour window. Totally different A & E Tech ROB shows up, wants to know what he is there for!!! Seriously, then where the parts. We have left that home and have an assistant WAITING and meeting techs. OH! Their picture matches our Ring camera, parts were delivered to the address, but no one ever said to expect them. Wouldn't that have been helpful. So after an hour to figure all of that out. And opening a package, they find the parts. ROB calls apparently a real person and decides to come back yet again. That is Right now we are at Visit 5. But although it is officially a 9 hour window of waiting yet again, (he will call and give a 30 mins heads up so Asst can meet him there) - ROB installed the parts, Still yet to see if the issue was corrected, will be doing a load when I return. ROB, gets the 5 stars, but the over all process of this repair deserves a -4 star.
Shirlene H,
Vienna, GArepair washer
good work, fast, friendly ,parts came on time no problems
Marie P,
Scranton, PAMatthew
Did a good job repairing our front loader washer. Very honest, polite and friendly. I would recommend his work ethics to anyone.
Alanna D,
North Vernon, INVery good service
The technician was on time, explained the problem and did a goo check on the washing machine.
Saideh M,
Trujillo Alto, PRI gave him a five because he was very polite and fast
I was very pleased with the way he handled the job and very respectful and was able to fix my washer and was out in no time thank you Kevin
Flauraa P,
Haddock, GAWasher machine
The tech was prompt, very professional and completed the installation very quickly. Good service.
Guillermo L,
Chelsea, MA