Washer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.7/5
Professional
Rick has been here several times. Always professional and cleans up any mess. He deserves a raise
Julia H,
Copan, OKExcellent Service
Fast and affordable repair. Technician very professional, on time, and respectful.
Celia L,
Los Angeles, CAGood technician
Good service quick and efficient. First time using ai based service
Ellen K,
Salinas, CACustomer
Ray provided his detailed assessment of the problem and suggested to wait and see if the problem occurs again and have 30 days from date of service call to reach out to Sears.
Bernadette C,
Poway, CAService
Rafae is a great technician highly recommend to others. Came to fix my washer
Rogelio C,
Edinburg, TXYeah Frank
Frank has returned and solved the riddle of the malfunctioning washer. Happy trails
Gerald D,
Rustburg, VAVERY FRUSTRATING SITUATION! ! Good Technician
With the exception of Richard's work, from the beginning this experience has been one of the worst customer service experiences I have ever had. Between LG dragging their feet scheduling repair warranty work to Sears EXTREMELY POOR customer service I am extremely frustrated with this experience. The first tech tried to tell me nothing wrong with machine and was going to leave. Until my husband INSISTED he look more then he found issue. Told me part was ordered. It was not. Unable to reach A PERSON at Sears to find out status. Your "virtual assistant " process both phone and Chat is the worst I have ever encountered. The only good thing about this experience was that Richard appeared to know what he was doing and had attempted to repair machine as soon as he possibly could. He was friendly and efficient; understanding regarding my extreme frustration and tried to do what he could to waste as little MORE of my time away from work as possible. He gets very high ratings in my opinion but your overall process gets as low as possible. It is AWFUL and should be remediated. I will be reporting to LG the customer service experience trying to get answers to a problem.
Carolyn W,
Lebanon, TNPleasant and Knowledgeable
Marty and his partner, Lindsey, arrived and were very cordial, pleasant and knowledgeable. Resolved my issue and we're now "good to go".
Thomas C,
Tustin, MInice guy
nice guy, very patient, friendly. just hope next time appointment arrange in the morning.
Gord T,
Brooklyn, NYExcellent and Efficient service
Xerv showed up first appointment of the day. He quickly diagnosed the problem and then left to pick up the needed parts. After fixing the problem he stayed til I ran through a spin cycle to ensure that I was satisfied. I'm a happy camper!
Kathleen J,
Carmichael, CA