Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Stuffed Vent
Michael was on time & knew what he was talking about. I appreciate his honesty. Thanks for knowing your business.
David L,
Amarillo, TXFive stars
It was like a whole galaxy of stars. Way more than five!
Russell A,
Frackville, PAGreat servive
Knowledgable and kept me informed as he worked and fixed my dryer!! Yea!!
Eileen C,
New Orleans, LAWasher repair
The repair technician was the best ! My experience dealing with automated phone service and chat was once of the worse experiences I could have.
Steve M,
Kittery Point, MELaundry Bundle
Cliff was professional and courteous. Thank you for helping maintain my laundry appliances.
Brenda F,
Waterford, CALG Washing Machine Repair
Washing machine wouldn't turn on, and the first Sears HS technician had ordered one part of control board. When Phuoc came out to install the part ordered by the other guy, and it didn't fix the machine, he said it would need the other part of the control board, which he ordered and scheduled a date to come back to install both parts. Later, Phuoc determined it could be the display touch screen assembly, and ordered that part, set another date to install… Finally, the last part did the trick and I have a working washing machine! Every time Phuoc came to the house, he was very pleasant and efficient, and his manner, even light humor, made an uncomfortable situation better. The washer was covered by extended warranty and that Lowe's warranty company (Assurant) contracted Sears HS to do the repairs. Each time, they have to go through a process to authorize requests and set new appointments, and troubleshooting doesn't just happen in one visit when you can only get piece at a time. It took over a month and several appointments, and that was very frustrating! If I tried to talk to an actual human being through Sears HS, AI automated system would shuffle me through a circle to nowhere and eventually hang up on me, I could never reach a person by phone. And they use AI for scheduling, and require a ridiculous 9-hour-window, between 8am-5pm, the day of your appointment, you have to be ready for them to show up at any time in that 9 hours! I give the technician, Phuoc, 5 stars for how he handles the work professionally, efficiently, and with good humor. But as for Sears Home Services, as a company, you could do better, I would rate the company a 2 at best.
Renae D,
Des Moines, IAGreat technician!
Got here early and fixed my drier. Good work! thank you.
Guadalupe A,
Los Angeles, CADimitiré rating
He es we some e know his stuff he is very patient and does things correctly
Ana D,
Brooklyn, NYDryer repair
Desmond was amazing. Very clear in his assessment, and was successful with a streamlined and cost effective fix. Great hire!
Erik W,
Montclair, NJGood service
Good service friendly helpful On time gave advice for me to follow
Regina M,
Miami Beach, FL