Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Washer Repair
Juan was very professional and was able to inform me of what was being done and finished the repair in a timely manner.
Noah F,
San Antonio, TXDryer Repair
Wayne was great! I could see exactly when he was coming to my house and could be prepared. Wayne was very kind and respectful, he took the time to explain what was wrong with my dryer and how to repair it. Excellent service.
Megan K,
Joplin, MOProfessional experience
Trevor immediately got to work and diagnosed my issue. I wad amazed at how fast he took my machine apart. He also suggested a complete cleaning which I will definitely schedule. Really appreciate the good work!
Kc S,
Hendersonville, NCTremendous technician(s)
David M, along with Nick, are wonderfully-skilled technicians. Focused, totally professional, patient, listen well, knowledgeable, take time to explain what's going on and recommend best solutions. Everyone should be as helpful and care as much as they do. But conversely, your AI/virtual approach to EVERYTHING, is horrible and the information incorrectly entered can't be corrected. Fix your customer service model if you want any consistent repeat business. The frustration level it causes is off the charts, and if I could give you a minus 1000 for that, I surely would.
Karen K,
Randolph, NJCustomer
John called that he was on the way. When he arrived he was polite and it didn't take him long to diagnose the problem with my washer. I have decided to have my son-in-law fix it instead, but at least we know what to fix now. Thank you, John!
Elaine B,
Hillpoint, WI5
Nathan the technician was great, professional and helpful. Sears schedule is awful. Need the ability to speak to human AI suck. It took me a month to get my washer schedule to be fixed. The part was mailed to my. house, but I could never get anyone to understand.
Hazel L,
Amelia Court House, VAWasher machine
The guy was very pleasant n fast n left r home clean as well Thank U n Bsafe
Mario P,
Carol Stream, ILWasher
The tech was great. He figured out the issue and got the part ordered. A week later he was back and our washer is working great again.
Laurie L,
Galesburg, ILExcellent service
Yet another excellent customer service experience with Sears Home Services and Tech Steve! Quick availability, easy online scheduling,, great communication with easy tracking of expected arrival, reasonable rates and professional, thorough but efficient and clearly expert technicians.
Bobbie S,
Ann Arbor, MIIt still doesn't Work!!!
He was nice and it apparently ran an empty load but it failed to wash even 1 load of laundry leaving me to have to carry a basket of wet laundry to the laundromat!
Shane R,
Galena, KS