Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Great experience!
Nick is the most professional technician that I've ever met. Not only is he professional but he's friendly and knowledgeable about the products that I have. I hope that he is the technician that I will see if I need to use the Sears services in the future.
Jane Q,
Kerrville, TXService to appliance
Joseph was Polite and professional, and arrived at the estimated time of arrival.
Kimberli H,
Niagara Falls, NYWashing machine service
Service from Hung was great. The virtual assistant not so much. It asked for a description of the problem multiple times and also asked for appointment confirmation multiple times. My appointment time was from 12-5pm. The estimated time of arrival was close to 8 pm. The virtual assistant said I had to wait and could not reschedule. When no one showed up at 8 pm, the virtual assistant rescheduled to the next day between 8-12pm. No such rescheduling happened and I was sent a link to reschedule myself. The next appointment, 5 days later, went fine. Other companies have a tracking feature that shows you when the service technician will arrive and an approximate location. With Sears, tracking showed him a state over at Reno, Nevada. Would be a good idea to have a human option for customer service which would not have made me wait for a service that was never going to happen, so late in the evening. Had to cancel my plans for a no-show. All in all service was good but logistics handling was very inefficient and disruptive to my plans.
Xiao C,
Fremont, CADryer repair
Very courteous and professional. Was ontime and was very thorough.
Denice B,
Fullerton, CALG Dryer repair
Prompt same day order & service provided. Steve kept me informed on theapproximate time for arrival and quickly diagnosed the repair needed. In addition, the required parts were available in his truck and the equipment is back in operation.
David M,
Frisco, TXFast, Accurate, and Incredibly Friendly
Conrad was a joy to have in my home and fixed the appliance quickly and cleanly. I'd be very happy to have him back the next time an appliance needs service!
Matt T,
Vallejo, CAGreat Job
Got it fixed quickly and was very friendly and professional
Cyndee W,
Nederland, TXWashing machine repaired
Willa notified me when she was in route. Willa was very professional and performed repair with no issues. Thank you!
Carl M,
Santa Fe, NMKnowledgeable
Morris immediately diagnosed the issue and was able to confirm with assurant on what needs to be done to resolve the issue.
Nora T,
Hermanville, MSJob Completed in No Time
From the time I created my service request and was partnered with Sears the communication was very clear and accurate. My technician arrived timely and the service request was completed very quickly, in fact it was completed within minutes
Laconna H,
Trenton, NJ