Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Dryer Fixed!!
Thank you Mr.Ed.. He was fast and very knowledgeable of his job!! Thank you!!
Frank I,
San Antonio, TXDryer repair
Frank was absolutely amazing and gave me good knowledge on how keep my products working in the future.
Leslie K,
Hutto, TXThe technicians are great; the scheduling process is absurd!
you schedule online, you submit the part & model number, upload photos of the problem, are promised a trouble-shooting call with a tech before the appointment, as well as a call when they are en route. The scheduling bot leaves you waiting around for an entire day with no idea of a more narrow window for arrival, and there is no one to call to inquire. The day of my initially-scheduled appointment, we were on travel restrictions in Indianapolis due to the weather, yet I still kept getting text updates that my service appointment was on schedule. No tech showed up (which was fine), but no one notified me otherwise or gave me any options to reschedule for a different day. Suddenly the next morning, I'm getting texts that a technician was on the way (just as I was about to get out and venture to work). So I hung around until Danny showed up (he was great), but he had not been provided with ANY of the information I had submitted online, so he had to diagnose the issue, then order the part, and put me back through the whole annoying process 2 days later for the repair. Now, if the scheduler had just given Danny the info, he could have brought the part and made the repair right on the spot and saved us all the headache. Why ask for it if you're not going to pass it on to the technicians? He said they NEVER get that information before they go out. That is SOOOOOOO frustrating! Why function so inefficiently? So 2 days later, when Donald came back, it was repaired in less than an hour, and it was all good, but it shouldn't have been this tedious.
Jennifer B,
Indianapolis, INExcellent service
Clayton was very friendly and helpful. Took care of my issue!
Heather H,
Douds, IAWasher repair
Good technician, thorough, pleasant, even uses shoe covers to keep from tracking mud inside!
Ann F,
Richland, MIWasher
Jimmy was extremely professional and got my washer working again.
John H,
Conway, SCSaifudin
Friendly and good service. Explained my options and helped me decide what to do.
Jeremy B,
University Park, MDCaptain Don
AWESOME. Very easy to communicate with. It was a great experience. Thank you Don
Dale W,
Stanwood, WAOur Washer is finally fix!!!!
Our washer is finally fixed after 4 long months of back and forth with the AI appointments, cancelations, 2 other service technicians before today. The service technician, Isidro P., that was scheduled for us was AMAZING!!! He took his time and got the problem fixed and made sure it worked before left. Thank you for the AMAZING service you provided for us today, Isidro!!! 5 stars +...
Huong P,
Kapolei, HIAwesome technician!
He is very kind. Also quick and respectful. He got my washer spinning in no time.
Jocelyn R,
Colorado Springs, CO