Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Efficient and Friendly Technician
Angel diagnosed the problem quickly and our washer was working in 15 minutes. He was very friendly and explained the issue well. Cost was steep for such a quick repair but expected. Payment made easy using my phone and was even able to use ApplePay. My only complaint is emails and texts were excessive. I received up to 3 notifications daily for a week confirming the appointment. I also kept getting options to pick an earlier date. I would understand a notification if something became available sooner but the alternative dates offered were options when I made the appointment. I think I received at least 3 emails about rescheduling. I appreciated the notifications the day before confirming the time and the morning of so I knew when the technician was on his way.
Erin A,
Washington, NJBest technician!!
Martin P was the best service technician I've had in a long time.
Karen M,
Whittier, CASimeon dryer repair
Simeon was best part of our experience with Sears. Your AI structure is abominable. Numerous texts phone calls and emails. Offering time slots numerous times only to be told numerous times that time has already been taken. Over 40 days to complete repair. That's unacceptable the human experience is great... Ai is not.
Michael C,
Lawrenceburg, INPolite
Said my washer was working well.The only thing that was leaking was in the detergent area and that he couldn't find out unless the dryer come off the top of the washer , which I have stacked on top of each other wor
Sonia M,
Los Angeles, CAJohn needs a raise!
He got in, diagnosed the problem, ordered the parts, came and installed. No muss, no fuss.
James L,
Chino Valley, AZTron Review
Very friendly and knowledgeable. Answered all questions about his work
Carolyn P,
Suffolk, VAgood
Still working not done yet yay yay yay yay yay
Kirk B,
Martinez, CADaniel with Sears is very knowledgable
Big thanks to Daniel with Sears. He is very knowledgeable about appliances and the company. He is very professional and friendly.
Justin D,
Gainesville, FLDerrick was very professional! Excellent service.
After much confusion with AI setting appointment. Derrick was excellent
Constance P,
Williamsburg, VARepair person
Cameron was very polite and respectful got our washer fixed. On the other hand Sears in general is a very big disappointment. My washer has been broken since the beginning of March and now just got repaired. After several, and I mean several cancelation by Sears it was fixed by him. They waited till the last minute to cancel and kept promise they would show up and then cancel. I have a disabled wife and two kids, tring to go to a laundry mat to wash clothes and to take care of her was almost impossible. Thank you Kameron for getting or washer fixed but Sears can jump of a cliff as far as I'm concerned, to put it nicely. Oh yeah you can't even call them to get a human to respond to you, no wonder there store went out of business.
Lorna P,
Kirksey, KY