Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Washer Repair
Tech was great and on time. simple fix told what the issue was if it may or may not happen again
Kenneth B,
Jacksonville, FLGreat guy
Even though our problem isn't fixed, Dino was a great guy to have work on our dryer. Sears home service is hard to get ahold of, hard to schedule with, and I hope to get our machine fixed.
Randall T,
Lawson, MODryer repair
Verley was great. Excellent customer service. Was able to figure out the issue and resolve it.
Ulysses C,
West Palm Beach, FLDedicated and well educated
Randal gave me a call ahead of time to get the details straight about the issues needed for the repair and he advised his eta. During the repair he was informative and kept me updated with his progress. Very helpful repairman and very knowledgeable. Thank you for your service
Brian A,
Guthrie, OKpossible repair
Travis was respectful and knowledgeable in his visit to see if our washer could be repaired. . Haysmers
Lanell H,
Volcano, HIGreat
Conrad Was great he called to let us know when he would arrive. Was timely and fixed the dryer. Very professional. Thank you
Ann J,
Fairfield, CADisappointed
I have had a Sears maintenance agreement for over 20 years. For the last two months it has been the worst experience we have ever had. we've had a number of technicians come to the house. Each technician had to order different parts. Seems like they weren't sure what was wrong with my dryer. We had at least four possibly five no-shows from the technician or my wife had to stay home and wait for them with a no show of a Technician. Every time we called we are connected to the automated system with the AI agent, or you could not get any information about the repair or what was going on. After weeks of trying, we finally talked to our couple human beings kept telling us how sorry they were for the inconvenience. They were going to expedite the process so we can get our dryer fixed. Well that was told to us a couple of times but it still took over two months to fix the dryer. After a number of different technicians that came out, it still wasn't repaired. Frank was the last technician to come out put the parts in so the dryer is working right now. Frank did a good job. very disappointing I called the Better Business Bureau and complained of them contemplated getting a lawyer because of the length of time and miss information that we were getting. Contemplating canceling my maintenance agreement. Years ago this would've never happened. They were very good at the repair or replacing your appliance. Not so much anymore. It be nice to have real people to handle the situation so you can get things done the right way. Again, very disappointed in the whole process.
John D,
Pittsburgh, PADry er repair
Darrin was very professional and courteous. He called ahead and arrived n time.
Kenneth C,
Memphis, TNRepair to dryer
The service technician was very nice and polite and had before and very pleased with his work.
Robert C,
Newburgh, NYJoseph washer service
He was great and very informative even though our washer was un repairable. He told us everything we needed to know about getting it replaced.
Sarah L,
Naples, ME