Washer Dryer Combo Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

74.8K


Average Rating

4.8/5

Dryer repair
March 16, 2026
Overall rating

Fast and efficient repair as well as professional approach. Communication was excellent with regards to arrival time.

Julio A,

Mandeville, LA
Tech was great, AI CONTACT NEEDS TO GO
March 16, 2026
Overall rating

Edwardo did an excellent job, clean and efficient to carefully drain water from pump and not spill anything on the floor. The "AI SYSTEM" is worthless. Next to impossible to get to a customer service representative. Calling main number for Sears's home service contacts you to "AI" with no real results. "AI" finally tells you that if you have more questions to contact sears home services. How do I call sears home services when that is who I called in the first place. How stupid are you that in order to save money and not hire humans, you throw out your customer service representative. Haven't you figured that out, customers are unhappy with "AI". Maybe you as a decision maker should be replaced with "AI" and we may get better results.

Tom N,

San Antonio, TX
Dryer repair.
March 16, 2026
Overall rating

Great experience! Very professional and knowledgeable! Fixed the problem on the visit!

Chris U,

Walnutport, PA
Technician very knowledgeable.
March 16, 2026
Overall rating

Arrived on time, quick to determine the issue. Would recommend this company for service calls.

Hope R,

Auburn, AL
Service was quick and efficient
March 16, 2026
Overall rating

Dino was friendly and knowledgeable. What more can I want for my washer repair but efficient service and I got that. Thanks Dino!

Barbara W,

Excelsior Spg, MO
Washer
March 16, 2026
Overall rating

Zach was very efficient and courteous. He did a great work and so far my washer is working great!

Claudine P,

Saltville, VA
Dryer repair
March 16, 2026
Overall rating

Very professional, area was left very clean, Repair was made in a timely manner.

Guy D,

Staten Island, NY
Quick and easy!
March 16, 2026
Overall rating

Arrived on time as scheduled, repair was quick and easy.

Eric S,

Sharon Hill, PA
Excellent service!
March 16, 2026
Overall rating

Andrew was prompt, knowledgble and provided updates. Unlike the previous Sears tech that came and misdiagnosed the issue. Never gave an updated other than Sears will let you know when the part arrives. Made an appointment, took the day off and the tech never showed up. After calling American Home Shield and turns-out he has closed the ticket. SEARS you should be ashamed for hiring tech like this. Andrew in the other hand was opposite, professional, diagnosed and ordered the correct part. Part came Fedexed. Awesome tech.

Carmelo A,

Wantagh, NY
So helpful and friendly
March 16, 2026
Overall rating

He was great. He was really polite. He was knowledgeable. He identified the problem quickly and told us the solution.

Kristina S,

North East, MD