Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
David was great
David was great. BUT the whole experience trying to set up was terrible 0 stars. Ai only no one to talk to. I've had repair men out to my house 8 times in 4yrs. I've had my washer rebuilt with new parts. The quality of Kenmore is garbage and the service of Sears is nil. It's no wonder why this great company is gone. It's like they figured out the worst way to run a company and said hold my beer we can do it worst. In all I waited close to 2 months to have my washer repaired. It's took 4 canceled/ no show apt to even get a repair man. With 8-5 window is ridiculous. Then after he showed up after 5 the tech hurried to "fix"the problem which didn't. Then another few weeks to get David to come out and diagnose the problem. Then a few weeks to get the parts. Cause yall sent it to the wrong address. Then another 3 weeks to get him to come. 1 week he came on the wrong day. No one was home reschedule to another day. I took off of work. No show tech. Then finally he came took 1 hour to fix and it works great. For how long, no clue. My 5 year warranty is up in November. I know what's it breaks again I WILL NEVER BUY A KENMORE OR USE SEARS AND I WILL SING TO THE HIGHEST LEVEL TO STOP ANYONE ELSE FROM PURCHASING ONE AS WELL
Tom C,
Lorain, OHGreat Technician
Terry has been here before to troubleshoot our 20-year-old washer, but we had to get a new one. He made recommendations. I scheduled a service call for my 20-year-old Kenmore dryer that wasn't heating. We were able to put a new heating element in it instead of buying a new dryer. Hopefully, I'll get a few more years out of the dryer. Terry is knowledgeable and courtesy.
Michael K,
Nottingham, PAGot the job done.
Solved the problem efficiently. Thank you. All according to schedule.
Thomas H,
Santa Fe, NMExcellent
Julian was very professional, friendly and skilled. But the online AI booking system was highly confusing.
Kathy D,
Poughkeepsie, NYWasher repair
Sears has always been prompt and efficient. I hope to continue using then through my warranty insurance.
Betty P,
Roanoke, VAExcellent Service
Glenn was very knowledgeable and friendly. Found the issue and got it fixed in very timely fashion. Would recommend to anyone. Thanks
Jon N,
Jonesboro, ILHe did a good job. He was real nice
But first we had a hard time, but then I got the appointment and I got my draft fixed. I was saying and I thank y'all for being so nice And Josh, too real nice when I get gentlemen
Martha S,
Forsyth, GAMrs O'Neal
He was very professional and helpful and knowledgeable about his job
Joseph A,
Carlisle, PAGood work, nice guy.
Paul was there install some replacement parts. He got right to work and had everything fixed up quickly. As a bonus, he's a super nice guy and I enjoyed chatting with him as he worked.
Bill F,
Fort Collins, COGreat service tech
Desmond is very professional, courteous and patient as he listened to my concerns about my washer. He assessed the situation and gave options for repairs and costs. He called before arriving to advise he was in route even though it was after hours. He deserves 10 stars for exceptional service!
Leslie W,
Clifton, NJ