Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.9K
Average Rating
4.8/5
Excellent Service
Jules was professional and very thorough in handling the problem with my washer. He made sure everything was in working condition before he left.
Roberta N,
Philadelphia, PASpeedy service
Joseph was prompt polite and efficient. He was able to identify the issue quickly.
Charlene B,
Niagara Falls, NYThank you!
Thank you for the prompt service in fixing my washing machine. I really appreciate your quick response and the quality of your work. Everything is running perfectly now!
Patricia C,
Mount Airy, MDJohn W
He stuck with it and got it fixed. He took off his shoes and was respectful of my home
Chanda B,
Somerset, OHSuperior Technician
Technician was able to come early which allowed flexibility in my person schedule. Henack disassembled the dryer in a few minutes and was able to identify the heating problem. He quickly made the necessary repair. Once the repair was completed, he thoroughly tested the dryer to ensure it was ready for service. This was a very positive experience.
Sherry G,
Longwood, FLBrian Turner Diagnosed and Fixed the Problem
Brian arrived and took part of the dryer apart. He diagnosed 3 parts needing replacement , and he ordered them and had them delivered right here to the house. He arrived back a few days later and installed the new parts. The dryer works again and I am very pleased. Brian is knowledgeable and professional, so thank you.
Merrlyn C,
Columbus, OHGreat service
Great service provided. Good customer service and communication. Thank you
Frank T,
Plainfield, ILRepairs done on April 2 2026
Michael is wonderful. He is very professional and a perfect gentleman. Sears is lucky to have him. Patricia Cannistraro
Patricia C,
Stow, MAawesome service technician, but no parts to fix!
James was a great service technician, but I wish that Sears would have prefaced the service with the disclaimer that most parts on Sears products are no longer available to get, therefor, unable to be repaired anyway. So a HUGE waste of money to have anyone come out.
Josephine A,
Hummelstown, PARob wears the cap and was willing to get to the bottom of it
I call GE, Washer (under warranty). GE, then sends notices to Sears Home Services, who send notices A & E. A & E give a 8-5 window, thats right 9 full hour window… Tech notifies by text at 8 1/2 hours they will be there a 9 1/2 hours. Researches strange noise for almost two hours. Then attempts to give a $600+ bill, ah Sir, it is a warranty. Tech becomes frustrated and irritated. Leaves. We start the process all over again. This time the same tech. (9 hours window again) comes and orders the parts that he knew needed to be done (explains A & E system requires tech to be @ the GPS / track of the home in order to order parts). Next 9 hours (thats right #3 27 hours into this) NO ONE SHOWS UP! Here we go again. Samantha the AI needs to be schooled, has a kindergarten education to do a what apparently requires a master degree. Attempts to give the GE Warranty guy still on line a 9 hour window, I refuse… he gets Samantha to give a 3 hour window. Totally different A & E Tech ROB shows up, wants to know what he is there for!!! Seriously, then where the parts. We have left that home and have an assistant WAITING and meeting techs. OH! Their picture matches our Ring camera, parts were delivered to the address, but no one ever said to expect them. Wouldn't that have been helpful. So after an hour to figure all of that out. And opening a package, they find the parts. ROB calls apparently a real person and decides to come back yet again. That is Right now we are at Visit 5. But although it is officially a 9 hour window of waiting yet again, (he will call and give a 30 mins heads up so Asst can meet him there) - ROB installed the parts, Still yet to see if the issue was corrected, will be doing a load when I return. ROB, gets the 5 stars, but the over all process of this repair deserves a -4 star.
Shirlene H,
Vienna, GA