Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.9K
Average Rating
4.8/5
Washing machine repair
Would give a "10" if allowed. Excellent service, timely and friendly.
Phillip Y,
Tucson, AZKnowledgeable and Professional
I'm glad Brad did our repair. It took 2 1/2 months to get my dryer repaired. My 1st appointment on 2/8/2026 Super Bowl Sunday was cancelled. The 1st tech lubed it and it squeaked the next day. Brad came with a trainee the 2nd time 2/27/2026 and ordered the Dryer Idler #W10837240. It didn't come and AI changed my appointment from 3/13/2026. So no one checked that my part had not shipped. 3/27/2026 I called and AI Couldn't help. I got on an AI chat and had to ask for a live agent. Brett submitted a call back request from Parts Authorities. No one contacted me. 3/30/2026 I noticed on my ticket my appointment was moved to 4/18/2026, the part was cancelled and Bracket #W10837240 was ordered. That's not a typo. The parts have the same part # with a different name. I called again to find out Sears Home Services no longer has live agents. The next day 3/31/2026 I received the part, so I started a chat with Ben to see if I can get an earlier appointment. He didn't see an earlier one, so he escalated it. He said someone will text or email within 3 business days at the most. No one did. 4/13/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/15/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/16/2026 I was texted that my appointment is in 2 days and I have not yet confirmed. I replied 1 for the 3rd time in 4 days. 4/17/2026 I was texted to reply 1 to confirm my appointment, so I did. We thank God that our dryer still worked. 4/18/2026 when Brad took the part off it was fully seized. We called a&e Factory Service since they had repaired our electric range under warranty. I didn't know calling a&e would go to Sears Home Services. It has taken a lot of time and effort to get Sears Home Services to repair my electric dryer. Brad is a great employee. Too bad the rest of my experience wasn't.
Tracy K,
Mount Vernon, INGreat service
He provided great service. Kept me informed of what was wrong and what he was doing. thank you
Maricela O,
Yuma, AZGreat customer service
Mehrdad was the quintessential professional, I appreciated his clear thoroughness.
Geoff M,
Seattle, WAWhirlpool Washer
Bob was a great Knew all about washer problems and how to diagnose what was wrong Great Service Person
Donald D,
Goffstown, NHGood Service
He was knowledgeable, professional, well mannered and polite. He called before arriving and arrived on time.
Linda M,
Saint Stephen, SCDryer repair
Very impressed with Steve… Extremely knowledgeable and helpful Would like for him to repair my dryer every time
Sonja W,
Prosper, TX👍
Very helpful and good dude to be around . Also very knowledgeable
Griffin M,
Orleans, INExcellent
Very pleasant, knowledgeable and efficient. Would definitely request as well as recommend him.
Cristine S,
East Stroudsburg, PAExcellent service
Very professional and I appreciate that he texted us to let us know he was on way and an ETA. Dryer is working great.
Robertmona M,
North Chelmsford, MA