Washer Dryer Combo Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.9K
Average Rating
4.8/5
Sears Home Service
My experience with Kevin was fantastic and I want it to be known that he in no way, reflects the rest of this review. I scheduled this service over 3 weeks ago and it was delayed because we had to wait for the part to be delivered. OK, sure. But then a technician called my wife 2 days before the rescheduled appointment to say he was in the area and wanted to come by now. She stated that wasn't do-able since we weren't home and he said "okay, well we will probably cancel your Friday appointment then" and hung up. This was after he called her 3 times back to back without leaving a voicemail while she was at work. Then having me wait all day for someone to show up between 8am and 5pm is absurd. Also using AI tele-bots for your whole customer service line is insane since all it seems to be able to do is give me a website link or schedule/cancel an appointment. After this interaction I can see why your company is slowly dying. It's bleeding continuously due to poor decisions like these. Do better.
Elise W,
Macon, GATechnician with Luis
Luis is a very professional technician Courteous Took care of his surroundings And very kind
Robert S,
La Grange, ILGreat service
Great service, quickly and correctly fixed problem. Nice and pleasant
Jerica W,
Frederick, MDI don't know what title you want here
He completely fixed my problem. Very personable & easy to work with.
Linda D,
Florence, KYWasher repair
What a great serviceman. Professional and friendly. On schedule and knowledgeable
Syndi C,
Bloomfield, NMservice provided by Caleb R
knew his way around the top loader too bad he couldn't order the wiring harness
Carla A,
Indianapolis, INExcellent Service
Technician did a wonderful job. Exceptional service, very thorough job.
Tamiko L,
Holt, MIExcellent
Jonathan did a super job. He struggled with the machine but hung in there until the job was done. It appears that the machine is fixed.
Yvette Y,
Boone, NCRepaired washing machine
Hector was very friendly and knowledgeable! He did a terrific job!
Dennis R,
Kings Park, NYWonderful person
Jay came in and was very friendly. He went right to work and fixed the washer. He was polite and did an outstanding job. Kudos to him!
Carol B,
Rockledge, FL