Treadmill Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
302
Average Rating
4.9/5
treadmill
It was as if the man that came had already made up his mind that the treadmill could not be fixed. Yes, it is old, but if it can be fixed I'd like to keep it and not have to buy a new one. I thought he was rather rude to be frank. Typical guy that thinks "ah, a woman - she won't know anything about anything." Rather condescending to be truthful.
Kendall B,
Saint Louis, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1699570656058
Not fixed
The tech said he did not hear the problem even after I showed him several videos of the noise the belt was making. He was in a rush and said he could not stay after I told him the machine needed to warm up, as it doesn't make the noise right away. He said the noises were normal. I explained to him that I never had these noises until after he came the last time. He said he doesn't know what to tell me. Then he admitted to hearing the noises on the videos but couldn't help me because he has to see it himself to fix it. He said he has other places to be and has to go and then he walked out. The old tech, Frank, was very helpful and always listened and fixed the problem. I am extremely upset.
Michele B,
Levittown, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850699141