Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
Never came to fix
Cancelled 7 times and after 4-5 months AC still not fixed. Called in spring, it's fall now
Kimberly S,
Roslyn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641656407
Very rude
Not a good experience
Nona,
Jackson, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694218279692
Unacceptable service
Very strange man. I was uncomfortable wt him in my home. Rude and impersonal. He said he fixed the ac but it stopped working when he left. We would not allow him back in our home and would not use sears if he was only choice. 0 stars
Cory P,
Fulshear, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689233025
Annual preventive maintainance for Furnace
Ronald did not call prior to arrival as expected. Roland did not call or followed up with a report after visit. no details had been provided to Tenants either.
Dorit V,
Solana Beach, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693609603928
Air conditioning system
He didn't do anything he just went upstairs he opened the vent I told him those vent had not been touched from the last time he was here. I have documented our Fpl bill has more than doubled he said the air conditioner was old. When I told him they were under warranty he said they were doing away with the program. Can someone call me from Sears we have been very good customers of Sears for over 15 years.Please do not send him to our house again he was nice but didn't solve the problem.
Judy F,
Yulee, FLCustomer service response - Hi Judy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693517952408
No friendly
Did not say hi came in with a little attitude unprofessional
Joe T,
San Antonio, TXCustomer service response - Dear Joe thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693508872747
Terrible experience
I'm normally not one to write a bad review, but this technician was extraordinarily rude. He flatly ignored questions my wife and I asked him while he was examining our AC, pretending as if we were not there. He acknowledged there is a leak in our machine but did nothing to address the leak, instead refilling it with coolant that will only seep out in a few weeks. (We had the AC refilled in June only to stop working in August.) At the end of the visit, he asked me to sign his iPhone. When I asked what I was signing, he took the phone back and appeared to forge my signature on the screen. I did not sign whatever he was asking me to sign.
Dino G,
Hyattsville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693430615326
no service performed
He told Choice Homes that it was a pre-existing condition. Well of course the A/C wasn't working when he got there or else why would I have filed a claim to have him go out there to fix it? If that were the case EVERY service call would be a pre-existing condition. Now I'll have to file an appeal and go without AC even longer in the middle of summer. I'm very upset at the way you do business. It stinks! You just lost the repair job!
Kim H,
Summerfield, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999128245
AVOID Edwin C; Useless; ZERO Stars
Performed basics checks only then said his checks did not identify an issue so there is nothing wrong (even though the A/C was still not cooling) and we should live with it as is. He also mentioned we should have had the A/C turned on for the whole 8 days we were waiting for the appointment so that he could see for himself that it wasn't cooling. I asked if there were any other checks he could do. He said no and walked out of the house back to the truck. He also falsified a signature on some documentation that he was supposed to get me to sign but did not because he was so concerned about about leaving as quickly as he could. Useless.
Alan M,
Katy, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999003731
Was not satisified with the service.
Under the conditions of the plan that I purchased, electrical work is covered under my plan. The technician stated he could not repair my A/C system. When electrical work is covered. My condenser was not working as well.
Cynthia L,
Converse, TXCustomer service response - Hi Cynthia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692740443018