Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
Furnace Repair
The repairman did not fix my problem. I continue to smell natural gas and my furnace is continuously running. I'm very unhappy with my service and still need my furnace fixed!
Annabelle H,
New Castle, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737076516827
Work not done but claimed that it is.
NEVER SHOWED UP BUT CLAIMED THAT HE DID. MY AC IS STILL NOT FIXED BUT SEARS TECH CLAIMS THAT HE WAS HERE. SEARS HAS TO LOOK INTO THESE EMPLOYEES WHO CLAIM THEY HAVE DONE THEIR JOB BUT THEY NEVER EVEN WENT THERE.
Sunny L,
Oldsmar, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734740856456
Never showed up never called!
Now they not only do not call or show up. They also even close out your service order just to make it look like they came to the house anyway. What kind of management do they have that would buy this crap. Unbelievable why bother getting any kind of maintenance agreements or protections from Sears anymore?
Lucy Muniz,
Tampa, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729718952120
Technician Never Came
The technician never came and it says that they have closed the bill. This is not the first time this has happened. They just close the bill without even being here. This is bad for sears because sears thinks they are here and that the customer was not and they claim a receipt for doing nothing. So I request sears to look into this issue.
Sunny L,
Oldsmar, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727299321616
Did not even ring the door bell after waiting 10 days
This is not your grandparents Sears anymore. Technician did not even bother calling or coming to the door or anything and closed out the service call. It took me 10 days to have them come to repair an air conditioning and 95° Florida. This is the armpit of the service industry folks. Find anyone else in the country to repair your items They simply are not professional.
Sandy S,
Tampa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724105862032
Never showed up
Tech never showed up, even though app shows he was here, and never replaced the compressor on my unit. I was told he said unit was working fine in his ticket, which is a lie as it's still doing the same thing it has been doing for 5 weeks.
Rick W,
Mesa, AZCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1723240392260
Poor Professional
Each time I have interacted with him he is condescending, rude, and lazy. He rarely comes Into my house to check the A/C and one time he tried to leave before even checking the upstairs. He was extremely rude to my wife and gave her sarcastic remarks to her questions and when I would ask questions about my A/C unit not properly working he would say, "I don't know". I requested he not come back but unfortunately he did. Do not expect much if he is your servicer due to his limited knowledge and poor attitude.
Homeowner,
Chattanooga, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1718832536007
Ac
No try to help,he didn't do anything
Mario F,
Halethorpe, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1717007545977
Heat and conditioner unit
They didn't fix the unit and I'm waiting today and nobody showed up so I can't give you no good review. I was very inconvenient, unit is still not working someone needs to come and fix it. It don't do me no good to be Paying for a warranty service when my unit is still not fix.
Reginal E,
Columbus, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710290474837
usha
no repair done not working never worked yet
Usha M,
New Rochelle, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710191821405