Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
Warranty coverage review
After having my furnace looked at a second time I found out that there was no insulation stuck in the floor fan. Also, the technician left my furnace, totally torn apart. He didn't bother to put it back together.
Barbara K,
Lexington, KYCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1750887143595
Abimael Santiago Is someone who you rather not meet.
Technician Review – Abimael Santiago Tampa Florida (1 Star). Zero if I could If I could give zero stars, I would. Abimael showed up today and from the moment he arrived, it was clear he did not want to be here. He was vaping in my driveway and in my house, sat in his truck for nearly two hours, and only came to the door to make excuses. He falsely claimed a critical part was sabotaged by me and did not hide his contempt for me. I had never had such an uncomfortable interaction. He then said he could not prove that the coil was tampered with and his manager told him to replace it. And he did. It want to do it. But he was not the boss. He then stated that the part (coil) was not available—even though I personally confirmed with the parts house that it was in stock and ready for pickup just 4 miles away. When asked basic questions, he was defensive, dismissive, and acted like he was being forced to complete the visit. He claimed he was sent because he's the "most qualified technician," but his attitude, lack of professionalism, and unwillingness to get the job done proved the opposite. I've been without A/C since May 10th, and after 9 reschedules, this was the final insult. I expect trained, uniformed, respectful professionals—not someone who treats customers like an inconvenience.
Never again Sears Never again,
Tampa, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749850221968
Terrible
These guys dont want to work or repair- simply upsell some additional un needed inflated service OR sell u a new system- and u cant reach anyone for help 100% AI- I will be blasting this to my 180k Twitter/ X followers- DO NOT USE SEARS
Sara D,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749679092049
Air conditioner
Terrible technician not professional not ready to do his job zero performance Duan H 5/16 5/20 5/24 never show up 5/27 /2025 come to collect 195 for recovery call??
Rosie T,
West Covina, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1748641452314
Zero if I could
Choice Home Warranty selected this company to come to my residential home to diagnose why my A/C unit was not cooling. I paid my deductible, but the diagnostic report was never sent to me, despite multiple requests. When I called, I was told 72 hours, or get it from Choice Home Warranty, and then was told I have to get from Sears Home Services. The inspection occurred on April 30, 2025. As of today's date, May 22, 2025, I still do not have a copy of the diagnostic report. I received the passing game from both parties involved. If you have Choice Home Warranty, try to pick your own professional and not use theirs. I would not recommend either company after my current experience. If you choose to use them, make sure to get your diagnostic report before your assigned technician leaves your home………
Sharon F,
Red Oak, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747950076236
No Service Performed
Tech hasn't provided the A/C freon and leak service scheduled on 3/5/25 and 3/6/25 since he called to inform me that it's not covered by my protection plan!! I have waited 2 days for no service and spent too much time talking to specialist in your warranty and repairs department to confirm coverage!
Judy N,
Manvel, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307293466
Erek
Erek was a no show. He never came or called.
Maxine G,
Atlanta, GACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740609475023
Sears Tech
Tech was amazing and had much knowledge. He was very kind and helpful
Matthew K,
Flemington, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740610357489
Horrible!
If I could do no stars, I would. He arrived and was a bit aggressive in his tone. He walked out back and concluded that the heat pump was encased in ice. No surprise to me as that's what was reported when we placed the call for help. He then went to the basement and told me that with the system I have, I should only use auxiliary heat. I asked why & he said because of the type of system I have. I noted that auxiliary heat cost more. He then asked what I wanted. He went back & forth with me about my warranty and what it covered. He told me, he could disconnect the system but we'd be without heat for a couple of weeks. We're in the dead of Winter so that's not an option. He then said he was closing my ticket & to call back when it thawed out. I told him, not to close the ticket. Even though my husband has no HVAC experience, I would have him get the ice off of it, as he did last week) and ask Sears to send another tech. I shared that we would not be paying another deductible. When he was leaving, he pulled out his phone and asked me to sign a screen that I believe only said " approved ". I refused to sign because when asked, he was unable to show me what I was signing for. That concluded his visit. He was here for 5 minutes, did nothing, and in my opinion, he was rude.
Veronica G,
Randallstown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740095427371
Technician
The technician was pathetic!!! He was very unprofessional. He did not check what he was there for.
Martha S,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738113158664