Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
Bogus, ripoff, do NOT ever use Choice Home Warranty
My blower and fan on a Trane Central AC is gone. After waiting a week in 95° weather, they changed my appointment from 7/26 to 7/29/25. A technician NEVER showed up, but they claimed someone came out and no one was home though someone was home all day. Next, a reschedule was done for 7/31)25. After the technician evaluated the issue, he texted the company to let them know of the fan needing replacing. They instructed him to send a picture. Before he could even take the picture, they texted him a denial to the claim for us. This company First Choice Warranty should be investigated for gross fraud and embezzlement in business. My daughter ironically had American Home Warranty and with a plumbing blockage was handled within 48 hours, last Saturday, with only the service charge paid. A plumbing company with a 4.8 rating was sent out by AHW, and I wish I had them rather than thieving CHW. I will be filing an appeal and posting reviews every where I can. Now I realize why CHW on most review sites have a 1.0 star. Had I been able to rate them correctly, it would be zero! Sears should be ashamed to be an affiliate or owner of CHW. I could just imagine how low they pay workers, exploit them, give no benefits and abuse their technicians and workers, as they have done with my family as a customer. I hope this company doesn't profit any more off this taking one's money ill-intendedly! If you were similarly treated, please post your review to warn others about CHW.
Marleen G,
Plantation, FLCustomer service response - Marleen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754092982377
Owner
Waited over a week for a tech for AC in one of the hottest weeks ever. Did not repair nor replace which my contract states will be done. Very dishonest. Lousy company.
Bonnie S,
Eustis, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753910978501
Homeowner
Almost non verbal except for immediately asking for the payment. No introduction of himself. Not friendly at all. Very evasive, not forthcoming with any diagnosis or information concerning the furnace. I don't like his style of customer service at all. Wouldn't want him to return for any reason going forward. His behavior to me was borderline rude and unprofessional.
Glenda S,
Pickerington, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753826281291
Inconsiderate and Incompetent
Service window was 7AM to 6PM. Tech never call with estimated arrival time. He arrived at 7:35PM. Tired, hot, and agitated. Complained about his work load. Told me his could not inspect my unit because there was no decking around it. He said that was a Sears policy. Said he took photos to show Sears and said I would have to get another company to service the unit. When I called Sears, I was told that was not their policy. He submitted a report to my way company and they denied coverage because of what he said the issue was. Not sure how he knew a problem when he didn't inspect. I have another tech at my house right now who has found the issue and is in the process of making repair.
Joseph K,
New Orleans, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133927955
Bad customer experience(company not Zack)
As a disabled vet, with a 83 yr old mother living with me. I had to wait 8 days for them to fix my HVAC for 7/9-7/17. An appointment that was for 7/17 didn't get cancelled until 10pm. Then the next day instead being 1st on the list the tech didn't arrive to 5pm. He did the job BUT my experience was THE WORST & very frustrating!!!!! If I could give you a -5 I would
Sherwin H,
Garner, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members
Sears Home Services on 1752875439623
NO SHOW!
Your tech failed to show up at all, replacement part ordered wouldn't fix the issue since it was the wrong value cap and what's really needed is a 2 speed chiller replacement fan. Unbelievable that you have the nerve to not show up after I've waited for you all day, then bill for nonexistent services and a part that was never installed!
Dana B,
Mooresville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752804315597
Will not do business with Sears because of this experience
The technician was very defensive and from the first minute it was clear he did not intend to repair anything. He cancelled the first appointment at the last minute and rescheduled 10 days later. He made completely false claims and tried to blame everything on Choice Home warranty.
Brad N,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752271802695
Condo air conditioning repair or lack of!
Never called and reported what he found or explained what he looked at. Definitely wasn't thorough. The degree gap from setting is still 10-12 degree difference. The AC unit is running all the time but not cooling. I can't get hold of anyone to get them back out there. Contact communication chat and call back message has had no response in 24 hours. Disappointed😡
Deborah R,
Peoria, AZCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752097701686
Not a Fan...
On 6-4 your Company came out as acquired through our Choice Warranty company and replaced a capacitor in our broken Central Air Unit and assured me that this was the reason our unit wasn't cooling. However the AC only worked for maybe a week and went down again. Our Warranty company attempted to have Sears come out again and to no avail l, they were not available for a repeat service call! Shocker.. We ultimately hired our own contractor and replaced our entire HVAC system. Not a fan of Sears and will never refer your company to anyone else.
Chafic Z,
Anderson, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752011281490
Wrong Diagnosis of AC unit resulted in denied claim.
Wrong Diagnosis of AC unit resulted in denied claim with warranty company.
Carey E,
Highland Village, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750974527653