Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
A worthless service
Crooks. And useless. And a waste of time. Every time you get worse.
Morgan K,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782259289218
Poor workmanship
Didn't do his job. Told us it was an electrical issue when it was just a dehumidifier pump not working. Paid for an electrician to come out almost a week later to fix the issue that should have been fixed that day.
William P,
Aurora, COCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781118614281
Worst service technician ever
Please don't send this technician (Tariq)to my house ever again. Tariq's first to my home, I had told him the technician who came to do my maintenance service said something was wrong with that lower valve and there was no Freon in my system and I he told me to call and pay for a repair service. Tariq went to the basement and I observed him validating the model and serial number and then we moved outside. He removed a panel and unplugged the unit. Then he informed me that the unit needed to be cleaned with a cleaning solution and there was Freon in the system. I told him I used the hose but not this year. He said that wasn't good enough and the warranty wouldn't cover the cleaning. He mentioned my unit was old and it needs to be replaced for $15,000. Tariq put in Freon, and said it wouldn't last. Three days later May 17, 2026, I turned on the air and it blew out air and the house never cooled. Tariq's second, May 22,2026 he refused to go back and look at anything. His stance, and the way he spoke to me made me uncomfortable in my own home. Tariq was once adamant about me purchasing a new unit . He asked me was I ready to purchase a new unit. I believe he was trying to pressure me to purchase a new system. I wonder would he have spoken me in a demeaning manner if a man was present. Then he told me to go get a second opinion and walked out my house. This was very unprofessional. The same day (May 22) The next technician from a different company not from Sears came out and found the lower valve was broken within the first two minutes.
Shante T,
Laurel, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779830787824
Service Not Completed
Service Order Number: 13706914 The technician came on 5/11, checked the AC, and told me that he was going to call Sears and let me update them about the next step. He said he is outside in a vehicle and will come back/call, and explain what to do next. I checked after some time, his vehicle was not there, and I got an email that Sears rescheduled service for 5/12. Got an email on 5/12 around 11:17 AM that Technician on the way. No one turned up. AT 1:15 PM received an email with an invoice/receipt from Sears and a thank you email for choosing Sears. What is this? My service was not completed, but they closed the order and charged USD 100. Is this a scam or what? Email-1: Your accepted estimate from service order 1370691 Email-2: Forms from your recent service Service date 2026-05-12 Brand & Product Trane Central A/C Attached is a copy of the form you signed with your Technician today. Techincaicn never comes on5/12
Atul G,
Coppell, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778711250259
HVAC Fan Capacitor Replacement
Service technician was unaware of the scope of repair. Customer had to share details of preventative maintenance results and identify the faulty part that required repair. How does this lack of communication with the Sears Cinch Home Warranty Organization result in the proper service delivery to the customer. What am I paying a monthly fee for if the organization doesn't keep records of preventative maintenance calls and has no way to communicate needed repairs. I had to act as the go between. This entire service model is faulty and unreliable,
Angela R,
Gotha, FLCustomer service response - Angela , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648339602
Lousy at best
Lazy diagnosis leading to thousands of dollars in out of pocket expenses.
Sada S,
Alexandria, VACustomer service response - Sada , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770075565340
I expect complete check of heater. He has to rule out w
Richard did not check my heater through. He was informed that pilot light would go out. What is causing this problem? No heater can heater csn hear up ii pilot light malfunction. Did he check out the heater or does he know how are heater function?
Dorothy W,
Slidell, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763420122591
Flippant and Rude
Rude when asked direct questions. Asked him when they will have someone else come out since he couldn't help. "I don't know, I'm not the scheduler."Kept repeating he didn't have the part. He asked me to sign something and I asked what it was. He said "You don't have to sign it, don't matter to me cause it's gonna go to them anyway!" Just ignorant and rude. Please do not send him back to my home again.
Ben H,
Leesburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757713227679
Zero was not an option
Rude technician; part of warranty call. First time technician came to service my air conditioning unit, he informed my wife that it was an electrical issue and placed in warranty notes it was a non-functioning thermostat. Repeated warranty call as entire air conditioning unit is covered, and same individual came to house and said to my wife "Did you call another technician because I am not fixing this?" Had to call escalation department from warranty company to re-assign to another service company since Sears came out twice and did not even diagnose the issue!
Dan C,
Severn, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1754431468750
Scam
Tech stated no leak in my system but then proceeded to add 8 lbs of Freon????? If no leak why is it empty??? Complete scam half assed the job because being empty means large leak and now it's just going to leak out again so no fix!!!!
William O,
Orient, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754343738491