Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
Poor Customer Service
The technician showed up late and did not respect the scheduled appointment time. Very unprofessional and inconvenient Very disappointed with this service. The technician was rude and unprofessional, and I did not feel respected as a customer.
Setel M,
Charlotte, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755734775455
Tech Willie at 3528 Arthur Pierce Rd Apex, NC
Technician did not properly assess and fix the problem with the HVAC. His failure to return 3 days later to reassess the HVAC cost me a loss of 10 days and $2600 plus dollars to have another tech come and fix the unit. Instead he ordered a sealant that has yet to arrive without checking what the problem was. The compressor and a sensor was replaced by the new tech.
Martha T,
Apex, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750974455882
No follow up
He told me what was wrong bud did not write it in his report and did not have issue reassigned which caused me to have to call 3 more times. They sent another tech to find out the same thing but this second tech had the case reassigned to the correct person.
Mary J,
Woodridge, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1747835949061
He showed up
Technician failed to listen to what the issues were. Proceeded to tell us everything was running correctly when the heat clearly wasn't performing how it was supposed to. Didn't provide much help.
Dan,
MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740697273880
Serverino gets it RIGHT!
Excellent service. Thorough inspection and repair/service on the heat pump units. Knowledgeable, professional performance of work . Knew what to do, had necessary parts for repairs.
William L,
Linthicum, MDCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740090005967
Sears, hire his brother too!
This service person was helpful, polite, and informative - an all around great technician.
Millicent G,
Tampa, FLCustomer service response - Dear Millicent thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548247132
A/c unit
He try to do the best he can but The unit still the same not working properly
Mario F,
Halethorpe, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716499754972
AC repair failed after one week
This is the third time the AC has gone out this summer. The HVAC is on its last leg and it is 105+ degrees. I need a permanent fix.
Doan B,
Mesquite, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691787872831
Garage A/C
The tech was very courteous and knowledgeable. The unit worked that day, but today(one day after the repair) the unit worked great for the first two hours, but now the temp is 86 degrees and rising. I turned the unit off and waited 10 minutes and restarted the unit. The temp is holding at 84 degrees. I have reviewed all docs provided by Sears Home Services. The only contact number listed is for A&E services, I have no idea who they are. Who is going to fix my unit?
Raymond P,
Kingsville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262952209
A/C repair
I waited 3 weeks for a technician and he did some things like cleaning but thinks there's a bigger issue but left thinking cleaning would do it
Clarence K,
Glendale, AZCustomer service response - Dear Clarence ,We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690574955762