Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
AC Frozen
As a tech he seems to know his business but he really made no attempt to repair the unit. He found a nursed red wire on the compositor and said he had a wire but disconnected the outside unit so the next tech who comes out will see that problem. He told us to call in for another service call when the out side unit has fully defrosted in a few weeks or a month or so. The lack of proper repairs on a first call to Sears is a habit of poor performance and improperly or inadequately stocked service trucks. What used to be a good repair service had deteriorated to very poor service.
William L,
Linthicum, MDHome owner
Your technician has been to my house twice to fix my a/c both times the unit has stop cooling after he departed then I have to wait for another appointment I am not a happy camper it is hot in my home I need my unit fixed
Willard C,
Midland, GAFurnace Repair.
Furnace is finally working. However, Victor Claims that he replaced the inducer motor and control board on my furnace. But the only thing that was really replaced was the control board. The old inducer motor is still on my furnace. But at least my heat is working.
Edwin O,
Chicago, ILBetter communication
I was given a 8 hr window for my repair. I was told it would be narrowed down on day of repair. It was not. I took an entire day off work to have the technician come after 6:30. I also shared the evaluation before he arrived, of what the previous 2 technicians had reported. I was expecting a repair. All I received was another evaluation. I was also informed that I would be contacted before he arrived to discuss the issue. I was not. I called the 800 number only to be told by a recording that I was on schedule from 8-5. No communication at all. This would have saved everyone a lot of time and effort if someone had just picked up the phone. Now it's week 4 and I still have no AC.
Ron W,
Villa Rica, GAWaste of time
I never got notified when he was on his way. Every time I checked email it kept giving me new estimated arrival, which got later and later (he did come int the time allotted. He was in my house such a short amount of time that he didn't shut his truck engine off THIS WAS SUPISSED TO BE A MAINTENANCE CALL NOT A CALL TO SEE IF MY HEATER WAS WORKING. WASTE OF TIME There was nothing wrong with technician himself
Loredana B,
Pearl River, NYNicholas is the very best.
Nicholas is experienced, professional and knowledgeable. I wish all Sears technicians were like him.
Mrs. John P,
Westerville, OHAc
Anthony was disrespectful on the initial visit he was not friendly and had negative things to say like he ain't broke it its not his fault that parts didn't come in on time just annoying
Vernice J,
Lanexa, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781119232609
Mohammad
Mohammad presented him self rather poorly. He wore dirty clothes and looked scruffy. He was a little snippy with me and appeared in a general bad mood.
Jack S,
Austin, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777503979795
Fixing heating system
He came and apparently fixed the issue with the thermostat. The problem stsrted 10-15 minutes after he left. Means he did not fix it. Someone needs to come back to fix the problem.
Dhanonjoy S,
Monsey, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983289810
Tricky to deal with
Not straightforward and difficult to deal with. Not much help!
Khalid M,
Richmond, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764890799203