Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
929
Average Rating
4.6/5
Satisfied with outcome
Jose heard our concerns took the time to check and took action to get fix / done on his first visit ! Day after his visit the motor got replaced ! Had a bad experience with another employee didn't do effort to fix issue
Angel(dad) U,
Chandler, AZGreat service by Daryl
Great service by Daryl. Very friendly, communicative and punctual. He listened to homeowners information about what was going on due to Sears sending a different technician than the first time. He did his own due diligence by doubled checking things for his own troubleshooting to make sure nothing was missed.
Anthony A,
Pine Mountain, GARepair
James was so accommodating and professional..he fixed the problem quickly
Kim W,
Green Cove Springs, FLConfused over scheduling issues with your AI app
Richard finally arrived at my home to inspect and repair my issue. I have no issues with the work Richard did. I do however have issues with your AI scheduling process. My first appointment was scheduled on the 27th of April. I received a notification that due to changes in personnel I was offered a few options which I selected the closest date which was May 1. Never received a response back until I generated a text asking if it had been rescheduled, I then got another sms message asking me which appointment I preferred which I again selected May 1. I received a response letting me know that I had been rescheduled for May 4 then I received other SMS messages informing me I had an appointment scheduled for May 1. Another message came back later as a reminder of an appointment scheduled on the 4th. Not a reliable system at all. Richard showed up on the first and fixed my problem. Completed the invoice and left, Shortly after that I got another reminder of my scheduled appointment for the 4th. I responded back to that message cancelling it and now I have been asked to provide a rating, What do you think my rating will be?
Patricia C,
Rockledge, FLExcellent service
Our repairman arrived and briefly reviewed what had been happening with our unit. When he finished, he told us we shouldn't have any additional problems. He left his work area neat and clean.
Stuart F,
Herndon, VAAir conditioning repair
Sabas was very professional and courteous all during the repair process. He explained everything he was doing and made sure I understood everything before proceeding. He is an asset to your organization, and I appreciate all he did for me.
Anne S,
Kerrville, TXA/C Repair
Excellent service by the team that came out. Professional and courteous and very prompt.
Ronald B,
San Antonio, TXThe Best
James is a fantastic technician and knows about everything A/C, plus he is a nice guy.
Susan A,
St Augustine, FLGreat Service Tech!!!
Excellent and fast service. Great communication. Five star tech!!! Highly recommend!!!
Patrick O,
Apex, NCgreat service
Anthony is a wonderful technician. explains things and works hard to give us consistent service!
Michelle M,
Toano, VA