Television Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

60

Average Rating

4.8/5

Television
August 07, 2023
Overall rating

Good job of explaining

Margaret S,

Fort Worth, TX
tv
August 07, 2023
Overall rating

ABSOLUTLEY THE BEST TV GUIDE EVER! HAS NEVER LET US DOWN!

Susan W,

Glendale, AZ
Excelent
August 04, 2023
Overall rating

Punctual and polite, very knowledgeable. Was on time.

Luis R,

Rio Grande, PR
help me with my tv
August 03, 2023
Overall rating

I have use Sears and have had Thomas as my Sears provided. Thomas has been able with patience and the knowledge of telling and showing me what to do on my tv. I am sorry to hear that Sears will not have tv's on their Protection Plans.

Beverly P,

Austin, TX
Knowledgeable
August 02, 2023
Overall rating

Tech was very knowledgeable and explained everything in layman's terms where I could understand.

Cassandra P,

Dallas, TX
Excellent work by technician horrible work by sears finding
July 28, 2023
Overall rating

Bad experience with sears took over three months to find the part from abril till julio 28

Luis C,

Humacao, PR
Excellent
July 27, 2023
Overall rating

Very professional and very helpful,knowledgeable and polite I would request for him anytime.

Cristina L,

Oviedo, FL
Sound board needs replacement - Signal sometimes turns TV on
September 23, 2023
Overall rating

Scheduling is ridiculous. How many people can afford to stay home from work for a whole day waiting. It costs more to stay home than the contract cost. I can't renew under these circumstances. Michael was able to use diagnostic tests that solved most of the problems. However, some of them have returned, so I will need a return visit. Cable is part of the problem so I will wait until they come before I call Michael back.

Agnes Curran-Tonkin,

Havelock, NC
Sound board needs replacement - Signal sometimes turns TV on
February 23, 2024
Overall rating

Tech never showed up. I waited from 9 to after 5 and no call, no text, no appearance. It is ludicrous that I am expected to stay home all day, miss appts and work and not have the tech show or contact me in anyway. I am truly upset to say the least. To begin with, asking a customer to sit home ALL day from 9-5 to wait for service. Narrow it down to AM or PM. Now what do I do - reschedule and wait again????? I was notified by Sears that the tech would be here at 1:40 - what happened????

Agnes T,

Havelock, NC

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1708738425423

Homeowner
October 16, 2023
Overall rating

The service is terrible. This man said someone would be calling us today, Monday Oct 16. It is now 3:00 pm. I have been waiting all day. The claim number is L23090850120001. Our TV issue began on Aug 25. Sears needs to honor this protection agreement or face legal action. You leave me no choice. I certainly would not have waited 3 months to buy a new TV if I did not have a protection agreement. I expect an immediate response now!

Charles N,

Springfield, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1697492280091