Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Outstanding Sears Representative
Erick arrived early, went straight to work and diagnosed as well as explained the problem we were having with our refrigerator. Professional in every sense and fixed problem in a timely manner as well as cleaned any residue relative to work performed. I am extremely pleased with the service Erick provided.
Timothy G,
Hanover, MAAmazing Service
Russ was great to work with! I would have appreciated better communication, from Sears as a company, when setting the appointment up though.
Brian S,
Lafayette, INFrig
Great Richard is a very professional and awesome man and great asset to your company.
Aaron J,
Memphis, TNHome Owner
Travis was very friendly and he fixed my issue quickly.
Teressa B,
Moss Point, MSVery Accommodating
We were late meeting him and he waited and did the repair for us.
Ryan U,
Yuma, AZRepair
Matthew was very professional and efficient and explained Service information.
Cheryl B,
New Windsor, WYDryer Repair
He was on time and professional! I am glad my Warranty company uses Sears!!
Denise B,
Hampton, VATechnicians are great - Sears Customer Service not so much
The tech who came today and completed the job is the 4th tech who was out. First tech had to order the part and told me to call him when it got there. 2nd tech knew nothing about that and still no part. 3rd tech Sal was the best of the group and was actually able to figure out how to order the part. 4th tech Dave just did the install. Thru all of this there is absolutely no way to speak to a human at Sears. Everything is an automated attendant and Robo calls leading you to a website that tells you nothing. If Sears actually put a human on the phone it might not take 4 techs and 4 months to fix a problem.
Paula M,
Monroeville, PACame in got right to work
Rafael was very pleasant. Got right to work fixed what he came for checked it out found another problem and hopefully we have it fixed right this time. 10 stars.
Sharon A,
Sun City, AZService
This was my first time having Paul from Sear's appliance repair. He was always on time, as the appointment date and time can closer he kept me at to-date, so I was able to b2 home at the right time. We are 100% satisfied with the service we got on our gas dryer.
Frank T,
Nashua, NH